I cannot download pictures from my iphone to my PC.

Anonymous
2009-12-28T03:09:58+00:00

I cannot download pictures from my iphone to my PC. The PC recognizes itunes and syncs with the iphone. However, the pc does not recognize the iphone as an external device (i.e. camera).  Therefore, I do not see the iphone under the computer as a device options. Also, I checked the settings on autoload and they are correct, however the PC still does not recognize nor does it autoload the Iphone. I spoke with apple tech support and they said it is not a problem with the iphone but instead it is a problem with Microsoft. can you please help me?

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2009-12-29T01:04:23+00:00

Hi Byron R.     

Thank you for using Microsoft Answers Forums!

1.       Were you able to download pictures from Iphone earlier?

2.       Any recent changes made on your computer?

3.       Are you getting any error while downloading pictures?

You may try this method.

If you click start and within the start search type auto play you then should see auto play populate under programs select auto play.

Once in Auto play scroll down to Devices and see if you see your Iphone within devices click the drop down box and set to import pictures using windows then click ok then plug you Iphone and see if it lets you import.

Also if you want it to ask you what action you want to take whenever you plug in your Iphone just select "ask me every time" from the Auto play.

The Iphone will not transfer photos to your computer if the device is locked and you are using a pass code. If you want to transfer photos, simply unlock (Slide to unlock and enter pass code) your device to transfer photos.

Note: Plug the Iphone to your computer in unlocked mode.

For more information on importing pictures refer  to this link:

http://discussions.apple.com/thread.jspa?messageID=7246540

Also refer to:

http://windows.microsoft.com/en-us/windows7/How-do-I-get-pictures-from-my-camera-to-my-computer

Post back and let us know if this has helped to resolve your issue.

Thanks and Regards,

Uma R   

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  1. Anonymous
    2010-06-22T13:40:11+00:00

    I deleted photos that i had saved from text messages and it worked. Thanks

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  2. Anonymous
    2010-06-20T19:30:54+00:00

    I did everything that everyone has said deleted the photos that I had got off the internet, i tried all the itunes stuff. I have the new Windows 7 and all I did was went into Control panel and found the device manager click on the iphone go to troubleshoot and it downloaded a hole new set of stuff and now it works which is brill so try this before you delete al your photos.

    Kram

    Hi Kram98, I clicked Apple iPhone under Portable Devices, but there is no troubleshoot to go.  Can you give me more detail please?  By the way, all my photos in the iPhone are taken by the iPhone no foreign pictures.

    Thanks.

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  3. Anonymous
    2010-06-20T12:49:28+00:00

    I deleted one picture out of 3000 pix & vid and it worked. Thanks so much!

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  4. Anonymous
    2010-06-14T10:30:15+00:00

    Thanks, cwa11678, works a treat.

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