I cannot download pictures from my iphone to my PC.

Anonymous
2009-12-28T03:09:58+00:00

I cannot download pictures from my iphone to my PC. The PC recognizes itunes and syncs with the iphone. However, the pc does not recognize the iphone as an external device (i.e. camera).  Therefore, I do not see the iphone under the computer as a device options. Also, I checked the settings on autoload and they are correct, however the PC still does not recognize nor does it autoload the Iphone. I spoke with apple tech support and they said it is not a problem with the iphone but instead it is a problem with Microsoft. can you please help me?

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2009-12-29T01:04:23+00:00

Hi Byron R.     

Thank you for using Microsoft Answers Forums!

1.       Were you able to download pictures from Iphone earlier?

2.       Any recent changes made on your computer?

3.       Are you getting any error while downloading pictures?

You may try this method.

If you click start and within the start search type auto play you then should see auto play populate under programs select auto play.

Once in Auto play scroll down to Devices and see if you see your Iphone within devices click the drop down box and set to import pictures using windows then click ok then plug you Iphone and see if it lets you import.

Also if you want it to ask you what action you want to take whenever you plug in your Iphone just select "ask me every time" from the Auto play.

The Iphone will not transfer photos to your computer if the device is locked and you are using a pass code. If you want to transfer photos, simply unlock (Slide to unlock and enter pass code) your device to transfer photos.

Note: Plug the Iphone to your computer in unlocked mode.

For more information on importing pictures refer  to this link:

http://discussions.apple.com/thread.jspa?messageID=7246540

Also refer to:

http://windows.microsoft.com/en-us/windows7/How-do-I-get-pictures-from-my-camera-to-my-computer

Post back and let us know if this has helped to resolve your issue.

Thanks and Regards,

Uma R   

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  1. Anonymous
    2010-11-03T02:34:00+00:00

    As a new user,I'v once got the same problem as yours.i think this maybe iphone's issue,but not Microsoft.

    thanks for solution

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  2. Anonymous
    2010-10-25T07:59:38+00:00

    Thank you so much, after so much searching your answer fixed the problem.

    Remove the pictures your've tranfered to camera roll - which you haven't take via the iphone.

    I was getting worried that I would never view the pictures - such a simple fix and it cured the problem straight away.

    (My husband phone had no issues and I plugged his in and it worked immediately and the issue was I'd moved photos via camera roll)

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  3. Anonymous
    2010-10-24T19:41:27+00:00

    daniu2011,

    Please note that posting SPAM in any Microsoft forum violates the Code of Conduct. Kindly read the document and adhere to its policies.We have deleted  the posts in question, but please know that you risk being banned from posting in all Microsoft forums if violation continues.

    Thank you for your cooperation.

    Cody C

    Microsoft Answers Support Engineer

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