I cannot download pictures from my iphone to my PC.

Anonymous
2009-12-28T03:09:58+00:00

I cannot download pictures from my iphone to my PC. The PC recognizes itunes and syncs with the iphone. However, the pc does not recognize the iphone as an external device (i.e. camera).  Therefore, I do not see the iphone under the computer as a device options. Also, I checked the settings on autoload and they are correct, however the PC still does not recognize nor does it autoload the Iphone. I spoke with apple tech support and they said it is not a problem with the iphone but instead it is a problem with Microsoft. can you please help me?

Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2009-12-29T01:04:23+00:00

Hi Byron R.     

Thank you for using Microsoft Answers Forums!

1.       Were you able to download pictures from Iphone earlier?

2.       Any recent changes made on your computer?

3.       Are you getting any error while downloading pictures?

You may try this method.

If you click start and within the start search type auto play you then should see auto play populate under programs select auto play.

Once in Auto play scroll down to Devices and see if you see your Iphone within devices click the drop down box and set to import pictures using windows then click ok then plug you Iphone and see if it lets you import.

Also if you want it to ask you what action you want to take whenever you plug in your Iphone just select "ask me every time" from the Auto play.

The Iphone will not transfer photos to your computer if the device is locked and you are using a pass code. If you want to transfer photos, simply unlock (Slide to unlock and enter pass code) your device to transfer photos.

Note: Plug the Iphone to your computer in unlocked mode.

For more information on importing pictures refer  to this link:

http://discussions.apple.com/thread.jspa?messageID=7246540

Also refer to:

http://windows.microsoft.com/en-us/windows7/How-do-I-get-pictures-from-my-camera-to-my-computer

Post back and let us know if this has helped to resolve your issue.

Thanks and Regards,

Uma R   

  • Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

152 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-07-17T13:54:42+00:00

    **Thread locked by the moderator since it has already run its course. The efforts of all of the contributors in this thread are very much appreciated. If you're having issues with any Microsoft products or services, feel free to use the***'Participate'** menu to ask a question.***

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-07-15T07:20:57+00:00

    No it says driver error! What should I now do?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-05-27T00:49:50+00:00

    I can only get 5 pictures imported.   I can have taken 300 pictures, but only the last 5 will import.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-11-30T03:54:09+00:00

    I cannot download pictures from my iphone to my PC. The PC recognizes itunes and syncs with the iphone. However, the pc does not recognize the iphone as an external device (i.e. camera).  Therefore, I do not see the iphone under the computer as a device options. Also, I checked the settings on autoload and they are correct, however the PC still does not recognize nor does it autoload the Iphone. I spoke with apple tech support and they said it is not a problem with the iphone but instead it is a problem with Microsoft. can you please help me?

    Nothing helps. It tells me there is no Drive avail. It worked before I got my new LG Android phone. Extremely aggravating. I show the phone in Devices Attached, but no ICON appears to click on and up load from camera to picture file.

    Hi Wayne, I noticed you were having trouble downloading pics from your Android cell to your PC.  You are right that this issue started with Windows 10.  I had the same trouble as you, last year.  Now I use One Drive to download my pics.  Sorry if you already know this but, I will tell you just in case you don't.    In your start menu, go to the "P" programs and look for "Phone Companion"  click on it.   It will take you through the "how toe's" to get your pics into your PC.  I have noticed that Microsoft is not calling it Bluetooth, they call it Infrared, now.   I really hate all the changes! but, I guess Microsoft will keep changing until they get it right and even then it might change again?  I hope this is helpful.

    Was this answer helpful?

    0 comments