I cannot download pictures from my iphone to my PC.

Anonymous
2009-12-28T03:09:58+00:00

I cannot download pictures from my iphone to my PC. The PC recognizes itunes and syncs with the iphone. However, the pc does not recognize the iphone as an external device (i.e. camera).  Therefore, I do not see the iphone under the computer as a device options. Also, I checked the settings on autoload and they are correct, however the PC still does not recognize nor does it autoload the Iphone. I spoke with apple tech support and they said it is not a problem with the iphone but instead it is a problem with Microsoft. can you please help me?

Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2009-12-29T01:04:23+00:00

Hi Byron R.     

Thank you for using Microsoft Answers Forums!

1.       Were you able to download pictures from Iphone earlier?

2.       Any recent changes made on your computer?

3.       Are you getting any error while downloading pictures?

You may try this method.

If you click start and within the start search type auto play you then should see auto play populate under programs select auto play.

Once in Auto play scroll down to Devices and see if you see your Iphone within devices click the drop down box and set to import pictures using windows then click ok then plug you Iphone and see if it lets you import.

Also if you want it to ask you what action you want to take whenever you plug in your Iphone just select "ask me every time" from the Auto play.

The Iphone will not transfer photos to your computer if the device is locked and you are using a pass code. If you want to transfer photos, simply unlock (Slide to unlock and enter pass code) your device to transfer photos.

Note: Plug the Iphone to your computer in unlocked mode.

For more information on importing pictures refer  to this link:

http://discussions.apple.com/thread.jspa?messageID=7246540

Also refer to:

http://windows.microsoft.com/en-us/windows7/How-do-I-get-pictures-from-my-camera-to-my-computer

Post back and let us know if this has helped to resolve your issue.

Thanks and Regards,

Uma R   

  • Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Was this answer helpful?

100+ people found this answer helpful.
0 comments No comments

152 additional answers

Sort by: Most helpful
  1. Anonymous
    2016-01-16T02:54:48+00:00

    I doubt it's really a Windows problem. It's more likely an iOS problem of which there are many. My iPhone 4S is recognized by my computers and iPhone 6 Plus which used to be recognized, is not. The only difference is I updated the iPhone 6 Plus and not the 4S. The last test was to try the 6 Plus on my Vista computer and it does not show up there either. According to Apple, the only thing that can be done is to reset the entire phone, wiping everything out. I can't do that and am sure that will not work since I recently had my 6 Plus replaced and the same problem exists. Apple techs have various different explanations including telling me they are not told what to do about new complaints with each iOS version. They learn with the customers.  Apple charges a lot for the iPhone and Apple Care support and does not deliver. They change versions of iOS quicker than you know because every version brings more problems.  They are so out of touch at Apple they will even take responsibility for things not their fault. When my WiFi would not work for a while, I read something about it being iOS problem. I did check with Comcast who lied and said my WiFi was fine. I even was given by Verizon a new iPhone and the problem was the same. Yet Apple quickly, when asked, said there are iOS WiFi problems. Not so as it turned out when I insisted Comcast replace the WiFi modem, all those problems went away and have never come back. Apple needs to get a grip and treat people with honesty and information about what really is going on.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2016-01-16T02:41:50+00:00

    Thanks for reminding me. I've been told almost all photo problems with Apple are due to corrupt file (photo). The problem is I have over 24,000 pictures on the iPhone so it's not easy to figure out where to even start with deleting photos. Probably more than half of them are from online or various apps.  I do have one WiFi transfer app that will do it but it must be done frequently to stay up to date or else the number of photos even in zip file will take too long over WiFi app. If just iCloud for Windows worked as promised, it would be enough. That's another Apple mess and it's not just a file because I had it installed several years ago and it nearly took over everything in my PC. This time it downloaded most pictures but never all and then it stopped. Restarting it caused all the pictures on iCloud to be downloaded to my PC 3 and 4 times which nearly caused the PC to stop. You need a minimum amount of space on the drive and iCloud for Windows filled up hundreds of GB with duplicates. I tried to adjust it and now it will not do anything.  Since Apple continuously restricts third party programs from accessing parts of iPhone, everyone becomes more and more dependent on iCloud and iTunes. if that's the way they want it, they should get their act together and make both reliable program which they are not now and have never been in the 16 years I've used a computer.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2016-01-15T18:31:00+00:00

    OMFG!! SAMETHING HAPPENED TO ME!!!

    at first my itunes would be able to sync but my pc would not reconize or autoplay as it used to..

    afther spending countless hours of reading blogs&FAQS and trying to fixx it...i started messing around a bit with the device manager i ended up deleting the apple USB drive....then my itunes wouldnt even recognize it!!!

    and i tired uninstalling/reinstalling it to fix it but it didnt work.......now not being able to sync my phone i decided to call it in...before i went to go buymyself a mac...(tired of pc)

    ...after talking for about an hour with the helpful people at apple, they finally helped me get it working again...

    ....it turns out..that this whole time...the reason why it didnt sync....is actually because of a CORRUPT picture in my "camrea ROLL!!!!!"

    it seems that when you copy pictures of the internet or threw MMS or email...that it sometimes corrupts! thus my PC didnt recognize it..

    SO DELETE THOSE PICTURES!!!!!

    ..ive read tons of blogs like this...and seeing alot of other people are effected by this same problem....

    ...i hope this helps... ;]

    i have lg  Samsung andriod can no download my picturces

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2015-12-29T12:14:23+00:00

    Like most explanations it goes straight into the tecchie stuff without explaining the overall principle. I find this sometimes misleading and it takes ages to find the one comment that clarifies everything.

    In this case, most people will be trying to "see" the photo files either through iTunes or Windows explorer. That's the starting point.

    In fact neither of these are supposed to work. The long-winded way is to email the photos to yourself from the iPhone, but connecting the phone to the PC by USB is quicker and easier.

    Windows will recognise the iPhone as a device but it must be connected when the phone is in an "unlocked"state. (It's screen is open after entering the passcode.)

    Although Windows has now recognised the iPhone, it isn't listed anywhere obvious (except in iTunes, if installed, which isn't what you want anyway.)

    The process of transferring the photos is to open a Windows program that handles photos (jpg, img &tc files) and go to the main options (usual under the "FILE" menu) and select "IMPORT" it's there you will find an option as to which device you want to import from, and it is there that you can select your iPhone. The rest is a simple process led by the program options themselves.

    Hope this helps....

    Was this answer helpful?

    0 comments No comments