Windows Photo Viewer can't open this picture because either Photo Viewer doesn't support this file format, or you don't have the latest updates to Photo Viewer

Anonymous
2010-02-16T02:21:05+00:00

New PC with Windows 7.  Photos taken before new PC either cannot be viewer, or can be viewed but are in the wrong folder with the wrong file names (i.e. picture of CAT is labeled as DOG)

Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2010-02-17T00:12:23+00:00

Hi mmtap10,

This seems to be an issue with some corrupt system file. For now I would suggest you to follow the steps and link below to perform a System File Checker (SFC) scan and that should probably take care of the issue.

  1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  2. Type the following command, and then press ENTER:

sfc /scannow

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

**http://support.microsoft.com/kb/929833**

Let us know if that fixes the issue or for further asssitance on the issue.

Varun J: MICROSOFT SUPPORT

Visit our Microsoft Answers Feedback Forum

http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/ and let us know what you think


If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

Was this answer helpful?

200+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2014-09-06T05:07:28+00:00

In my case, when I plugged my phone into my desktop, it prompted me to update the software allowing it to communicate with my phone more effectively. Immediately after it finished updating was when I lost the ability to open images in the photo viewer.

To solve the issue, I went to Control Panel, then Uninstall a program, and then uninstalled the most recent program associated with my phone. It was easy since I knew exactly when it started acting up. Some of you may need to do some trial and error to find the issue.

Was this answer helpful?

200+ people found this answer helpful.
0 comments No comments

93 additional answers

Sort by: Most helpful
  1. Anonymous
    2013-09-23T17:33:02+00:00

    I am also having this issue, it says that the file is unsupported or i do not have the latest version? But it was working fine a few days ago and since then my Google Chrome will only work on occassion and my internet explorer is dodgey and keeps logging me out of things. And also my PowerDVD player also doesnt seem to want to work. Ive ran full scans on my laptop and its saying everything is fine so i know its not a virus.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-08-03T15:41:36+00:00

    I am simply trying to update Photo Viewer

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-07-14T22:45:58+00:00

    I realize this is an old question but it seems like a lot of people never got it resolved. So I'm going to add my two cents in the hopes that it helps some new comers to the thread.

    This problem could be for any number of reasons as it appears to be an equal opportunity annoyance. So I do suggest that anyone who is coming here for this reason try ALL of the suggestion that are posted here.

    The easiest and simplest fix is IF you know approximately when the problem started - e.g. if you changed some settings and noticed fairly quickly that's when it happened you can do a system restore to a date prior to making those changes to see if that works.

    Here some basic stuff that some are asking how to do:

    Verify your picture folder settings are correct: In My Pictures go to Tools/Folder Options/View. Under Files and Folders - Uncheck the box that says **ALWAYS SHOW ICONS, NEVER THUMBNAILS.**then save or ok.

    To open picture: Highlight the picture you want to view. Right Click and choose Open With/Choose Default Program and look for the Windows Photo Viewer icon. If you don't see it then click on the tiny box with the cross in it - should be bottom right of the box your viewing. If you still don't see it then hit the browse button and locate the program and click on it. This will put the program with all the others and then check the box that says Always use the selected program....etc.

    To open an elevated command prompt - first locate the command prompt. I believe its in the Accessories folder.  In Windows 7 go to Start/All Programs/Accessories. Highlight the cmd prompt icon and Right click on it. When the menu opens the Run as Administrator is near the top in 1st, 2nd or 3rd place. Click on that - (if you have set a password for the administrator it will ask you for your password) now you are in an "elevated command prompt" which just basically means you can tell it to do what you want.  btw You can run any program on your pc as the Administrator. Office, Excel, Adobe Photoshop, Viewer, etc. just right click on the program icon.

    For some  it might be a permissions issue so make sure that you have given yourself full control over the Photo Viewer program as well as the My Pictures folder or whatever folder you put the pictures you want to view in.  Its best if you go to the parent folder - for example in Windows 7 the Photo Viewer program is inside Program Files meaning:  Program Files/Windows Photo Viewer/ImagingDevices.exe  The parent folder is Program files. So Right Click on Program Files. Choose Properties/Security  then highlight the administrators group in the top box. If no check mark is next to Full Control in the bottom box (permissions for Admins) then click the Advanced button at bottom. The 1st tab is Permissions highlight the Administrators name, click the Change Permissions button. Again highlight the Admin name, click edit, make sure the correct user name is in the name box, click on the arrow and choose "this folder, subfolders and files" then click Full Control and ok.

    Now check the Include inheritable permissions and the Replace all child objectand  ok. (you can also do this before you go into edit just make sure the correct user name is highlighted when you tick the boxes) The wizard will start and you'll see it working but some folders will stop and say access denied or something like that.  Click Continue and keep doing that every time it asks you to. When it finishes click ok until the properties box closes. Then go back in again and highlight your admin name to make sure the Full Control checks are there. Do this with the My Pictures folder as well.   

      I hope this helps new people that came here because they have the same issue.

    Was this answer helpful?

    0 comments No comments