Automatic Update deleted all my files!

Anonymous
2010-04-29T14:22:13+00:00

Last night my laptop running Windows 7 Home Premium Edition 64-bit on a Dell Inspirion Laptop performed an automatic update. After rebooting, all my personal files including two 15 page papers I was working on for my degree were deleted.

All my pictures, word docs, and personal files are gone. Only the shell of My Documents folder, including the sub folders I created, is left.

I ran the System Restore going back to a two day old restore point, but non of my personal files were recovered.

I searced the internet w/ " Windows automatic updates deleted/erased all my files" and came up w/ several threads reporting this automatic update issue, but no solutions.

 Similar questions have been asked in other parts of this forum w/out satisfactory answers:

http://social.technet.microsoft.com/Forums/en/itprovistaapps/thread/dd1beef0-4cae-4220-87fd-6556fd1c4d7d

<removed link>

I even displayed all hidden folders and searched the entire hard drive w/ *.doc and did not get a single file back!

I need help!

My papers are due in a week and all my course work is gone.

Windows for home | Previous Windows versions | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-05-14T23:11:10+00:00

    Same thing for me.. Update laptop.. Every thing disappeared..

    Tried the guest.. Didn't work.. So I took out the battery and put it back.. Bingo every worked like new.. Thanks for the guest idea.. 

    Thanks for the idea took my battery out and replaced and it came back exactly as it was before the update.

    Couldnt find any Guest user account to enable, but fortunately didnt need it.

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  2. Anonymous
    2016-08-24T16:25:51+00:00

    Hello, I spoke to customer service and they said to check Local Drive C, go into Users and you should find it all there. It worked for me, Good Luck xx

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  3. Anonymous
    2016-01-30T11:54:14+00:00

    To fix this problem:

    go onto file explorer

    this pc

    local disk

    users

    your user name

    and then your documets will be there

    Thanks to my dad!!

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  4. Anonymous
    2014-12-13T01:49:02+00:00

    Everything was fine on my Lenovo desktop running a 32-bit Windows 7.

    The last update, completed on December 12, 2014,  included nothing besides KB915597; updates for Windows Defender.

    Please understand I do NOT run Windows Defender, but am running Kaspersky Anti-Virus, which indicates, "Databases: up to date"

    After this update, and subsequent restart, while unattended, all of my personal files, including EVERY DOCUMENT document and EVERYTHING on my desktop, has disappeared.

    So, please tell me why this occurrence, along with every case of others' files disappearing is THEIR fault and not MICROSOFT's fault.....

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  5. Anonymous
    2014-12-13T01:07:26+00:00

    Hide both of the updates.

    HOW TO Hide an Update or Restore a Hidden Update

    http://www.sevenforums.com/tutorials/24376-windows-update-hide-restore-hidden-updates.html 

    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    Please think about what you're telling Dan, PA Bear....

    YOU identifies two KN updates you THINK may be causing Dan's problem....

    So, those updates are CLEARLY installed, yet you suggest Dan "hide" those updates.

    Did you ever think that Dan, and so many other how have had Windows Update delete their files without a trace need to UNINSTALL those KB Updates?!

    Doug

    P. S. - Why, when Microsoft releases updates like these is it always the USER's FAULT?!!!!

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