Windows 7 won't print through Photo Viewer and Picture Manager.

Anonymous
2009-10-05T00:22:03+00:00

Every time I open a picture file with Windows Photo Viewer or Office Picture Manager and attempt to print, I get 4 message boxes that read, "Your pictures can't be printed because this error occurred".

There is nothing else but an OK button - not even an error ID.

The strangest thing is I can print anything with any other program just fine. Firefox, Photoshop, all of those print without a problem. It's only Photo Viewer and Picture Manager that do this.

Printer is an Epson RX595 with 64 bit drivers.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2009-10-09T09:45:34+00:00

My Office Picture Manager calls a dialog that has a dropbox to set the printer. If you can create a document image (*.mdi) you will know it's the printer driver that has a problem. 


Rating posts helps other usersMark L. Ferguson MS-MVP

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  1. Anonymous
    2017-11-08T22:14:54+00:00

    I hope I've helped!

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  2. Anonymous
    2017-03-23T16:31:21+00:00

    Novatone generally had it right about removing the color profiles, but my issue didn't go away after following those steps.

    For some reason, the color profile in question wasn't being displayed in the control panel, despite being present in the registry.  I had to tear down my user profile hive piece by piece before I discovered the registry value causing the issue.

    The following command might be of use for anyone else having the problem above; either with needing to remove the registered color profiles, or removing any hidden(?) registrations as in my case:

    reg delete "HKCU\Software\Microsoft\Windows NT\CurrentVersion\ICM\RegisteredProfiles" /va /f

    NOTE: You do not need admin rights/elevation for this command, as you should already have full rights to this key.

    James

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  3. Anonymous
    2016-12-02T21:17:37+00:00

    This totally worked for me, but I deleted anything with ICC for the display and the printer. So happy to be able to print quickly again! Thanks!

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  4. Anonymous
    2016-04-20T13:24:27+00:00

    I had the same problem (multiple unhelpful error messages when trying to print) and resolved it by changing the Device Profile, under "Windows Color System Defaults" in the Advanced Color Management tab from "Black and White" to "sRGB virtual device model profile"

    I believe I caused the problem the last time I printed.  It was a black and white image, and I changed an option in the print dialog to reflect this.  Apparently, that propagated to the system color management.

    My company IT department tried doing a bunch of Windows Updates (including sticking me with the dreaded GWX, which I was able to remove) to no avail.  I also tried the "downrev'd photowiz.dll fix, to no avail.

    Another vote for Color Management configuration as the cause of this annoyance.  Thanks for the help, folks.

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