Blue Screen error 0x0000007B in Windows XP after installing KB977165 (MS10-015 – February 2010)

Anonymous
2010-02-10T05:46:19+00:00

I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)

From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:

A problem has been detected and windows has been shutdown to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

Technical Information:STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).

I tried all kinds of restarting option namely, safe modes etc.  but everything is returning to the blue screen.

I hope Microsoft technical support has an answer as to how to resolve this problem.

Please respond if anyone has an answer.

Thanks

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-02-16T21:14:54+00:00

If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.

The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.

I hope this helps.

Thanks,

Kevin

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Anonymous
2010-02-15T21:44:15+00:00

Hello Everyone,

I wanted to post a link to the MSRC Team Blog that discusses this particular situation.

This is the best place to go for updates regarding the issue being discussed in this thread.

http://blogs.technet.com/msrc/

Thanks to everyone for the great discussion, I will be sure to update the thread as more information becomes available.

Thanks, Kevin

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Anonymous
2010-02-11T21:17:30+00:00

Hello Everyone,

I wanted to thank everyone for the great information and discusion in this thread!

We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.

With that in mind, here's the updated solution steps:

  1. Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for help with this step)

Once you are in the Repair Screen..

  1. Type this command: CHDIR $NtUninstallKB977165$\spuninst        
  2. Type this command: BATCH spuninst.txt
  3. When complete, type this command: exit

IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.

Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:

http://support.microsoft.com/kb/979682

I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!

Thanks,

Kevin

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2010-02-11T04:48:45+00:00

    Potatis,

    Microsoft provides a set of tools for diagnosing and repairing Windows, which is called the Windows Recovery Environment , also known as Windows RE . Toshiba provides Windows RE on all computers sold with Windows Vista. It is stored in a special partition, usually 1.46GB in size.

    Follow these steps to access the Windows Recovery Environment :

    1. Turn the computer on, and immediately press and hold the F8 key.
    2. After several seconds, the Advanced Boot Options screen will appear.
    3. Use the up and down arrow keys to highlight Repair Your Computer , then press the Enter key.
    4. Accept or change the language and keyboard selections, then click Next.
    5. Use the mouse and keyboard to select your Windows user name from the drop-down list, and enter your Windows password, then click OK.
    6. The System Recovery Options menu will appear. It will include several Windows Recovery Environment options, typically including the following:
      • Startup Repair
      • System Restore
      • Windows Complete PC Restore
      • Windows Memory Diagnostic Tool
      • Command Prompt
      • Toshiba Recovery Wizard

    The Toshiba Recovery Wizard option is not part of the Windows Recovery Environment. Select it only if you wish to restore the computer's original factory software 'image' -- including Windows and applications. This procedure first erases all existing programs, documents, and other data on the hard disk drive.

    Yes, I have been getting that list when pressing F8.

    Startup repair doesn't work.

    System restore tries to restore from a previous point, but there aren't any. (?)

    Windows Complete PC install restores from a backup. When I click that I get a dialog box which says "No Valid Backup locations could be found. Windows cannot find a backup on the hard disks or DVDs on this computer. Attach the correct hard disk or insert the last backup DVD and then start the restore process again."

    The command prompt works

    Toshiba Recovery Wizard brings up the alert I wrote before.

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  2. Anonymous
    2010-02-11T04:42:45+00:00

    I have this same issue today, with a little variation from most of the other reports.

    Like every one else, my XP Home PC appears to have failed immeidately upon rebooting from the Automatic Windows Updates performed around 3 a.m. last night.

    Upon loading Windows, I get a BSOD with a STOP: command, but no other explicit driver or error is listed, just the numeric codes (which change a little each time I reboot).

    I can load Windows via Safe Mode and Safe Mode with Networking. I've tried three different system restore points from this week, but none have gotten the BSOD to go away.

    I've tried using the Repair commands to remove the hotfixes, but I don't think they worked. Upon each BATCH spuninst.txt command I get a varying number of Access Denied errors. Upon reboot, the BSOD was still there. I don't know if the hotfix removals were successful or not. I also looked for them in the Add/Remove Programs screen, but didn't find any in there post 1/20. Maybe I screwed it up with my previous System Restores?

    I'm this close to buying a fresh copy of Windows 7 tomorrow + new hard drive and starting over from scratch.

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