Blue Screen error 0x0000007B in Windows XP after installing KB977165 (MS10-015 – February 2010)

Anonymous
2010-02-10T05:46:19+00:00

I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)

From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:

A problem has been detected and windows has been shutdown to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

Technical Information:STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).

I tried all kinds of restarting option namely, safe modes etc.  but everything is returning to the blue screen.

I hope Microsoft technical support has an answer as to how to resolve this problem.

Please respond if anyone has an answer.

Thanks

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-02-16T21:14:54+00:00

If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.

The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.

I hope this helps.

Thanks,

Kevin

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Anonymous
2010-02-15T21:44:15+00:00

Hello Everyone,

I wanted to post a link to the MSRC Team Blog that discusses this particular situation.

This is the best place to go for updates regarding the issue being discussed in this thread.

http://blogs.technet.com/msrc/

Thanks to everyone for the great discussion, I will be sure to update the thread as more information becomes available.

Thanks, Kevin

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Anonymous
2010-02-11T21:17:30+00:00

Hello Everyone,

I wanted to thank everyone for the great information and discusion in this thread!

We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.

With that in mind, here's the updated solution steps:

  1. Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for help with this step)

Once you are in the Repair Screen..

  1. Type this command: CHDIR $NtUninstallKB977165$\spuninst        
  2. Type this command: BATCH spuninst.txt
  3. When complete, type this command: exit

IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.

Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:

http://support.microsoft.com/kb/979682

I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!

Thanks,

Kevin

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2010-02-12T18:48:53+00:00

    This would be an ideal time for some of you to try out Ubuntu Linux .

    It's Free, has no viruses, runs great on older hardware and won't blue-screen on you when you least expect it.

    This is not a helpful post.  Many of us are systems administrators in environments where we have absolutely no say what operating system is deployed in the production environment.

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  2. Anonymous
    2010-02-12T18:33:35+00:00

    How do I get ahold of Mr. Gates so he can send me a check to reimburse me for the expense of having a technician fix my computer due to Microsoft windows update?  It is bad enough that we need to protect our computers from viruses - now we have to protect them from Windows updates.

    This is NOT a windows update issue. Currently, it's believed that machines affected by this were victims of a dormant rootkit that had patched the atapi.sys or iastor.sys files. Due to the nature of the rootkit, attempting to patch the rooted file led to the blue-screen. Computers without the rootkit patched just fine.

    Most people who have a rootkit like this are people who ignore best practices and run as a full administrator in XP. If you run in XP as an administrator, you are just waiting to be rooted.

    And to the fellow that is touting Ubuntu: I love linux myself, and I run Ubuntu on one of my machines, but it's not for everyone. An ubuntu linux install out of the box, so to speak, does not include MP3 support (that's not free), DVD support (unless they have changed this, that also is not free), or Flash support. It's not for everyone. And hopping on a windows answer board and saying "lol install linux" doesn't help anyone.

    To the guy who asked about Games on Linux, there are some compatability layers out there like Cedega and WINE that attempt to run Windows apps and games within Linux, and some games do work well. But most games will NOT run on Linux. So please, don't  run out there an install Linux unless you are sure you want to. Get someone who knows to hook you up with a live CD or perhaps a Dual Boot setup and try before you buy.

    The more you know =====*

    Screevo, MCSA/MCP/MCTS

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