I am not trying to minimize your troubles or dismiss them, but ...
You said:
*"We have determined that the lag is NOT cause by hardware, but is infact caused by Win7"*And by what scientific method did you "determine" this?
Also, you mention "dozens" then "thousands" of people having the same problem.
Statistically, that is not a really significant number and probably won't get you a very direct response from MS.
Actually, from the numbers I see having these issues, I tend to think they are about right for hardware compatibility issues and WAY below the numbers we saw with Vista and even XP before SP1.
The truth is, Microsoft is always "working the problem" on a scale that most people can't even imagine.
VP Tech Services
I don't see how any driver or hardware problem in the graphics could result in the pause only when opening or closing windows, whereas maximising and minimising is not affected.
No, thousands of users from the millions of installations is a very small percentage. You are forgetting that we are only talking about those that have registered the problem by seeking assistance online and there will be many more users that either do not
notice the pause or think it insignificant enough to ignore. The truth is no-one can guess how many users are affected because this sort of thing is only going to be noticed by a small minority; that doesn't mean that this minority should not receive the same
level of support as those reporting other small, but more noticeable glitches.
Don't get me wrong here; I loved Vista and love some (though not all) of the changes in Win7 - and I can live with this stuttering window bug. I just have this overriding urge to wade in where I see something that isn't "right". Pasted responses from people
labelled "Most Valued" by Microsoft, who more often than not don't even read the questions properly, are rude, demeaning and inadequate. Not coming back and responding to further requests for assistance is a heresy that Microsoft, as a global corporation,
appears to have forgotten.
My 65 year old mother can read a crib sheet and copy/paste; perhaps she should apply for a position in MS First-Line Support.
I'm not tarring all support guys with the same brush, believe me, because there are those, like yourself, who can converse and construct their own posts. There are just too many that look for keywords and search the knowledgebase.