Windows Media Player encountered a problem while creating or saving the playlist.

Anonymous
2010-02-19T16:23:52+00:00

Since last week I cannot create a playlist in WMP 12 on windows 7.  Also cannot rip cd's. MS has no information regarding this problem. Worked o.k. before last week when updates were installed.  Has there been a way found to remove WMP 12 and revert to WMP 11?  Or should I abandon Windows 7 and return to VISTA?  I have done what I know to do so far, including restoring computer to an earlier date.  Still does not work right.

Microsoft... Please fix WMP 12.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2010-02-25T19:41:05+00:00

Hi Trakai,

I would recommend you to run the Windows Media Player settings troubleshooter and check.

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Media-Player-Settings-troubleshooter

If the issue exists uninstall and re-install the Windows Media Player. Here is how.

Uninstalling and Reinstalling the Windows Media Player:

Step 1.

Uninstalling the Windows Media Player:

  1. Go to Start and in the search type "Turn Windows features On or Off".
  2. Click on "Turn Windows features On or Off".
  3. Browse to the Media Features and uncheck the mark in front of Windows Media Player.
  4. Restart the computer

Step 2.

Reinstalling the Windows Media Player:

  1. Go to Start and in the search type "Turn Windows features On or Off".
  2. Click on "Turn Windows features On or Off".
  3. Browse to the Media Features and place a check mark in front of Windows Media Player.
  4. Restart the Computer.

For more inofrmation refer to the article below:

http://windows.microsoft.com/en-US/windows7/Turn-Windows-features-on-or-off

Hope it helps.

Thanks and Regards:

Shekhar S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2012-09-08T16:08:10+00:00

    yes yes yes this did work, and that is the one thing i did different, I tried the previous suggestions but this did the trick I restore it back to adding the public music and video folder and voila. No problem

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  2. Anonymous
    2012-09-03T16:59:09+00:00

    Deleting the folder worked for me also!  I wasn't able to create a playlist or rip CD.

    Thanks for the info!

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  3. Anonymous
    2012-08-11T05:05:33+00:00

    Apparently, over 2 years later this problem still occurs (like last week).  I tried the on line solutions, but none worked.  I called Microsoft  who referred me to Dell where I purchased this computer less than 7 months ago.  $250 to have a tech solve the problem; I paid @ $500 for the computer.  Needless to say, I told them to fly a kite.  I am not tech savvy, so I spent @ 5 hour on the web with one type media player or another, but finally found and settled on SongBird, which is a free download, and so far it has performed beautifully and appears to be able to do everything WMP can do, particularly does well at syncing up with MP3.  2 years and Microsoft doesn't even acknowledge this type of major malfunction?  What arrogance - I wonder how long they can get away with it?

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  4. Anonymous
    2012-07-31T19:12:13+00:00

    BTW, Kudos for WMPP! I use it solely because it allows me to play and pause with the spacebar, which all good media players should always do! :)

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