Windows 7 Media player will not play back BluRay disc's

Anonymous

I just installed Windows 7 premium home,full retail 64 bit version. I was surprised to find media player does not support BluRay playback. I read the previous post in this forum and see, as far back as May, that Microsoft was aware of the codec issues with BluRay playback on Win. 7

What is Microsoft doing to solve this glaring issue. BluRay has been around for a long time and I'm sure thousands of Windows 7 customers are going to be in the same boat as me. There are NO codec available through a Google search ( 64 bit) and I would be very reluctant to use one off the internet anyway (Virus issues)

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Anonymous

Hi Patrick,

As we know that Blu-Ray is a patented technology so it requires appropriate codecs to be purchased and hence we cannot include it in our Operating System.

To play a Blu-ray Disc, you need to use a non-Microsoft program that supports Blu-ray playback and a device capable of reading Blu-ray Discs.

Check the below link:

http://windows.microsoft.com/en-US/windows7/MPEG-and-DVD-video-frequently-asked-questions

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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399 additional answers

Anonymous

2011-07-11T02:15:12+00:00

yes but those who do now would u rather pay the extra 20 or whatever it costs for the third party program?
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Anonymous

2011-06-30T16:32:01+00:00

aldavis17 - if you bought a Dell with a blu-ray player factory installed they would be in my mind obligated to provide the player. I have a friend who purchased an HP dv7-4000 series laptop with a blu-ray player and it came with a the software to play the blu-ray discs.

It was not an add-on to Windows Media Player, but rather an HP package callled HP Media Smart which appears to be basically their version of the Cyberlink software. If you do not find a "Dell Media" software package on your machine then you should call Dell Technical Support and if the L1 (ones who answer the phone) cannot help, ask for a supervisor. If the supervisor cannot help, ask to have the case escalated. Don't be nasty, don't scream or holler at them, just be insistent, basically refusing to take no for an answer and asking to have it kicked higher. Get a case number and if necessary a number to contact someone and bug the fire out of them. But, be nice as you bug them, you will get further.

In my case I had purchased a BD burner to add to my desktop. While I had my friends HP here, I tried his BD disk in my desktop to de-bug it. After purchasing WinDVD 2010 from Corel and changing my video card it plays the BD disk. I had to change the video card because it did not like my DVI to HDMI adapter. I removed an Nvidia 9800 card and installed an Nvidia 9600 that had a built in HDMI output.
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Anonymous

2011-06-30T02:21:57+00:00

Amrita;

It is now 2011, is there any hope that Microsoft will include a plugin for Windows Media Player?

I recently spent two hours on the phone with Dell trying to get my brand new Dell XPS PC to read a blu ray disc when I found that other had the same issue. If there is not going to be a fix in the future then maybe you guys should advertise that, and also9 maybe Dell and other PC manufacturers should stop including that as an option.
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Anonymous

2011-06-25T19:00:54+00:00

Cause - Simply put Money grabbing fat cats mate
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