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I purchased a new HP Envy 15 which had Windows 7 installed in it. Aero was activated. A few days later, Aero has been somehow disabled and I can't activate it again. I used the Troubleshooting utility in Windows 7 for Aero -- it says that nothing is wrong. I also tried un-checking and checking the various options in the visual effects menu.
Can somebody please help me? I'm not sure when or how Aero was disabled; the computer did crash and went blank once, and I had to reboot. I'm not sure if that disabled Aero.
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Actually, I just found another thread on the HP website ( http://www.thenextbench.com/t5/HP-Envy-Notebooks/seems-that-all-my-Envy-15-problems-are-not-unique/m-p/50174 ) that reveals that the Aero problems on the Envy 15 are a commmon situation.
The suggested solution is uninstalling stardock.
I uninstalled Stardock and my Aero problem was instantlly fixed
. . . and HP tech support wanted me to do a System recovery/system restore--good grief!!
Thanks it really helped.
i ve done all what you ve typed
but in step 6 when i type net stop uxsms it says more help is availaible by typing net help msg etc.
and when itype net start uxsms it says the service cannot be started
either because it is diabled or because it has no enabled devices associated with it
please help me
the desktop windows manager is disabled how do i unable it plz help
