This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I purchased a new HP Envy 15 which had Windows 7 installed in it. Aero was activated. A few days later, Aero has been somehow disabled and I can't activate it again. I used the Troubleshooting utility in Windows 7 for Aero -- it says that nothing is wrong. I also tried un-checking and checking the various options in the visual effects menu.
Can somebody please help me? I'm not sure when or how Aero was disabled; the computer did crash and went blank once, and I had to reboot. I'm not sure if that disabled Aero.
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Actually, I just found another thread on the HP website ( http://www.thenextbench.com/t5/HP-Envy-Notebooks/seems-that-all-my-Envy-15-problems-are-not-unique/m-p/50174 ) that reveals that the Aero problems on the Envy 15 are a commmon situation.
The suggested solution is uninstalling stardock.
I uninstalled Stardock and my Aero problem was instantlly fixed
. . . and HP tech support wanted me to do a System recovery/system restore--good grief!!
Right click on desktop. Then go to screen resolution. Open advanced settings. Under monitor tab increase the resolution and true colors to 32bit. It should work.
avi
This worked!
Verify that Themes service is running
I had this same problem and followed these steps:
