Distorted crackling sound when using either 32/64 bit of Windows 7 on Fujitsu Siemens Esprimo V5535 using High Definition Audio Device.

Anonymous

Hi there. I have a problem with sound on my computer. I believe its possibly a bug in Windows 7. Every time I try to play music or watch a video there is some distorted crackling sounds that also come with the audio. I didn't have this problem in XP or Vista. I have tried everything to resolve this problem from reinstalling the sound drivers to changing them to different ones and actually trying different versions of Windows 7 but to no avail. I had no problems with it using the Windows 7 Beta but I do now running the 7600 version. And my lapyop is well capable of running Windows 7 - 2.26Ghz CPU, 2GB Ram, 320MB Graphics card - its very fast. Only problem is sound. I have even tried the Realtek sound drivers for it and I get the same problem - and they are the most recent up-to-date ones.

Please help!!!

Thanks

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Anonymous

Hi there. I've actually got the problem fixed - that is if you have a RealTek sound card. You need to contact them about the problem and they should give you a diagnostic tool. Run the tool and get the info. Then send it back to RealTek. I had such good customer service from them it was all done within Half an hour!! They sent me an updated version of their driver that was in the beta stage but had the modification Turn Off Pull Mode (if that makes any sense) and it works completely fine!! I've even got new features with it too - special enhancments that can change the pitch of the audio, Karaoke mode, Environment effects and Equaliser. No crackling or distorted sound whatsoever.

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Anonymous

Ok everyone. Here is the link they sent me to get the driver files that work. This should sort it all out.

ftp://ftp3.realtek.com.tw/5898_PG281_Win7_TurnOff_PullMode_Upd.zip

The username is enduser and the password is enduser256

Remember - this only works for Realtek AC'97 and Realtek High Definition Audio Sound Cards.

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56 additional answers

Anonymous

2012-01-02T20:47:13+00:00

This link doesn't seem to work anymore. I will try to contact Realtek directly, but this does seem to be a Win 7 problem. I was able to remove some of the crackling sound but I still have a skip of sorts in all sounds...songs, movie dialogue, even a beep when I'm typing in Outlook. Very frustrating. Haven't been able to enjoy music on this new computer at all. Why do people update things and make it worse! Grrrrr.
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Anonymous

2011-12-04T05:37:56+00:00

Do you have a contact number? Thank you
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Anonymous

2011-11-27T04:51:49+00:00

Hi, many thanks, I have the same Atheros AR8131 PCI-E Gigabit Ethernet Controller on my VAIO VPCS13XE. All I needed to do to stop the problem was to disable the Atheros Controller, confirm that the distortion had gone and then enable it. The problem has stayed away so far but I do have a fix.

Thanks again.
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