Distorted crackling sound when using either 32/64 bit of Windows 7 on Fujitsu Siemens Esprimo V5535 using High Definition Audio Device.

Anonymous

Hi there. I have a problem with sound on my computer. I believe its possibly a bug in Windows 7. Every time I try to play music or watch a video there is some distorted crackling sounds that also come with the audio. I didn't have this problem in XP or Vista. I have tried everything to resolve this problem from reinstalling the sound drivers to changing them to different ones and actually trying different versions of Windows 7 but to no avail. I had no problems with it using the Windows 7 Beta but I do now running the 7600 version. And my lapyop is well capable of running Windows 7 - 2.26Ghz CPU, 2GB Ram, 320MB Graphics card - its very fast. Only problem is sound. I have even tried the Realtek sound drivers for it and I get the same problem - and they are the most recent up-to-date ones.

Please help!!!

Thanks

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Anonymous

Hi there. I've actually got the problem fixed - that is if you have a RealTek sound card. You need to contact them about the problem and they should give you a diagnostic tool. Run the tool and get the info. Then send it back to RealTek. I had such good customer service from them it was all done within Half an hour!! They sent me an updated version of their driver that was in the beta stage but had the modification Turn Off Pull Mode (if that makes any sense) and it works completely fine!! I've even got new features with it too - special enhancments that can change the pitch of the audio, Karaoke mode, Environment effects and Equaliser. No crackling or distorted sound whatsoever.

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Anonymous

Ok everyone. Here is the link they sent me to get the driver files that work. This should sort it all out.

ftp://ftp3.realtek.com.tw/5898_PG281_Win7_TurnOff_PullMode_Upd.zip

The username is enduser and the password is enduser256

Remember - this only works for Realtek AC'97 and Realtek High Definition Audio Sound Cards.

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56 additional answers

Anonymous

2012-01-03T22:02:27+00:00

Nope...no luck! :( May have to call Realtek but it just annoys me that Windows isn't doing something about this.
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Anonymous

2012-01-03T17:06:04+00:00

Control panel, then Properties of Speakers then "Advanced" tab. Here is a drop-down menu where you can change "bit depth". By default it set to 16-bit (CD Quality) and all I had to do was to change it to 24-bit (Studio Quality) :)

Okay, I have to say I'm hopeful now. I went into my Advanced tab and was first disappointed because my bit depth was already set to 24-bit, BUT I have three 24-bit options. It defaulted to 24-bit 44,100 Hz (studio quality), but I could also choose 24-bit 48,000 Hz and 24-bit 96,000 Hz. I tried both options and am now on the 96,000 Hz, and thus far this morning (I'm still holding my breath), I have not had a single skip/jump. This is the first time since having this computer that I've not heard it, so maybe this was the fix. Fingers crossed!!!!
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