Distorted crackling sound when using either 32/64 bit of Windows 7 on Fujitsu Siemens Esprimo V5535 using High Definition Audio Device.

Anonymous

Hi there. I have a problem with sound on my computer. I believe its possibly a bug in Windows 7. Every time I try to play music or watch a video there is some distorted crackling sounds that also come with the audio. I didn't have this problem in XP or Vista. I have tried everything to resolve this problem from reinstalling the sound drivers to changing them to different ones and actually trying different versions of Windows 7 but to no avail. I had no problems with it using the Windows 7 Beta but I do now running the 7600 version. And my lapyop is well capable of running Windows 7 - 2.26Ghz CPU, 2GB Ram, 320MB Graphics card - its very fast. Only problem is sound. I have even tried the Realtek sound drivers for it and I get the same problem - and they are the most recent up-to-date ones.

Please help!!!

Thanks

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Anonymous

Hi there. I've actually got the problem fixed - that is if you have a RealTek sound card. You need to contact them about the problem and they should give you a diagnostic tool. Run the tool and get the info. Then send it back to RealTek. I had such good customer service from them it was all done within Half an hour!! They sent me an updated version of their driver that was in the beta stage but had the modification Turn Off Pull Mode (if that makes any sense) and it works completely fine!! I've even got new features with it too - special enhancments that can change the pitch of the audio, Karaoke mode, Environment effects and Equaliser. No crackling or distorted sound whatsoever.

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Anonymous

Ok everyone. Here is the link they sent me to get the driver files that work. This should sort it all out.

ftp://ftp3.realtek.com.tw/5898_PG281_Win7_TurnOff_PullMode_Upd.zip

The username is enduser and the password is enduser256

Remember - this only works for Realtek AC'97 and Realtek High Definition Audio Sound Cards.

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56 additional answers

Anonymous

2010-02-25T14:04:30+00:00

I ran soft-ice againts a windows 7 check-build -- there are interupts conflicting which is causing the crackling. Until Microsoft deals with it we are all stuck with the problem -- "Happy sound crackling to all of us!"

Programmer
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Anonymous

2010-01-19T00:57:37+00:00
Hi Trekaniser,

As you have already tried updating the audio drivers, try disabling the audio enhancements and check if that helps.
1. Open Sound by clicking the Start button, and then clicking Control Panel. In the search box, type sound, and then click Sound.
2. On the Playback tab, click Speakers, and then click Properties.
3. Click the Enhancements tab, and then select the Disable all enhancements check box.
If you don't see an Enhancements tab in the Speakers Properties dialog box, those features are not available for your speakers and this procedure is not applicable to your computer.

If disabling audio enhancements solves the audio problem you're experiencing, this typically indicates that your audio driver needs to be updated.

For more information follow the link given below.

How do I stop my music from skipping or breaking up when I play it?

http://windows.microsoft.com/en-us/windows7/How-do-I-stop-my-music-from-skipping-or-breaking-up-when-I-play-it

You may also check the link given below

Tips for fixing common sound problems

http://windows.microsoft.com/en-us/windows7/Tips-for-fixing-common-sound-problems

Hope this information is helpful.

Amrita M

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.
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