Distorted crackling sound when using either 32/64 bit of Windows 7 on Fujitsu Siemens Esprimo V5535 using High Definition Audio Device.

Anonymous
2010-01-18T08:02:56+00:00

Hi there. I have a problem with sound on my computer. I believe its possibly a bug in Windows 7. Every time I try to play music or watch a video there is some distorted crackling sounds that also come with the audio. I didn't have this problem in XP or Vista. I have tried everything to resolve this problem from reinstalling the sound drivers to changing them to different ones and actually trying different versions of Windows 7 but to no avail. I had no problems with it using the Windows 7 Beta but I do now running the 7600 version. And my lapyop is well capable of running Windows 7 - 2.26Ghz CPU, 2GB Ram, 320MB Graphics card - its very fast. Only problem is sound. I have even tried the Realtek sound drivers for it and I get the same problem - and they are the most recent up-to-date ones.

Please help!!!

Thanks

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2010-09-22T11:13:43+00:00

Hi there. I've actually got the problem fixed - that is if you have a RealTek sound card. You need to contact them about the problem and they should give you a diagnostic tool. Run the tool and get the info. Then send it back to RealTek. I had such good customer service from them it was all done within Half an hour!! They sent me an updated version of their driver that was in the beta stage but had the modification Turn Off Pull Mode (if that makes any sense) and it works completely fine!! I've even got new features with it too  - special enhancments that can change the pitch of the audio, Karaoke mode, Environment effects and Equaliser. No crackling or distorted sound whatsoever.

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Anonymous
2010-09-24T15:14:36+00:00

Ok everyone. Here is the link they sent me to get the driver files that work. This should sort it all out.

ftp://ftp3.realtek.com.tw/5898_PG281_Win7_TurnOff_PullMode_Upd.zip

The username is enduser and the password is enduser256

Remember - this only works for Realtek AC'97 and Realtek High Definition Audio Sound Cards.

:)

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  1. Anonymous
    2012-02-17T09:39:45+00:00

    I tried a couple of things. It was  the 802.11n wireless card that caused the crackling sound.

    I ran this program http://www.thesycon.de/deu/latency_check.shtml and found out which device caused it by disconnecting it. Since I have ethernet it's not a big issuer. It's a problem when you only have wireless

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  2. Anonymous
    2012-02-02T11:20:13+00:00

    This is not about the windows, the computer manufacturer is to blame .....

    which computer are you using? Perhaps I can help you to find driver that you need

    This IS about Windows, Specifically  Windows 7, which CANNOT CORRECTLY HANDLE HD AUDIO,  regardless of which driver is used.  You may get  'acceptable'  HD sound, but try Cranking up the volume on a 1Kw  RMS  5.1  Surround System whilst playing a quiet passage...

    Microsoft Windows 7 is the Culprit.

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  3. Anonymous
    2012-02-02T11:05:09+00:00

    If you search any forum you will find that this problem is not specific to any one Sound Card, but is in fact a problem with trying to run HD Audio on Windows 7. 

    This is a problem with the OS, which Microsoft constantly blames on outdated/corrupt Drivers.  Simply not true,  Microsoft need to ADMIT they are burying their heads in the proverbial and Address the Issue within Windows 7.

    That being said, regardless of the make of your Sound Card, the answer is:-

    1.  Uninstall your HD Sound Card Drivers.

    2.  Reboot the PC

    3.  Install the  AC '97  Drivers.  You will find these by Googling, but I strongly suggest you download them from the Manufacturer of your Sound Card.

    4.  Reboot the PC.

    Result - Clean Sound,  (lower bitrate, nevertheless, CLEAN SOUND)

    Until Microsoft Address this problem you wil just have to live without HD Sound :(

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