windows explorer crashes on right click

Anonymous
2009-03-30T20:59:37+00:00

Whenever I right click on a file in Windows Explorer I get a message that Windows Explorer has stopped working and then it shuts downto the desktop.  I am running Windows Vista Home Premium on a Gateway GT5228. It has 2 GB of ram and 140GB unused on the hard drive.  I have been running Vista for about a year and the problem just started about a week ago.  I hope somebody has a suggestion because at the moment I can't delete or rename anything.  I have run an antivirus and antispyware programs and have found nothing.  Any ideas will be greatly appreaciated.

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Ramesh 181.2K Reputation points Volunteer Moderator
2009-03-30T21:40:54+00:00

Hi ranma100,

Right-click crashes are caused by third-party shell extensions. You may use the excellent ShellExView tool to isolate the problem. For more information, see "Method 2" in article Right-click is slow or weird behavior caused by context menu handlers.

Ramesh Srinivasan, Microsoft MVP [Windows Desktop Experience]

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  1. Anonymous
    2014-05-09T17:13:49+00:00

    Dr Mr Ramesh,

    I followed the steps and fixed the error.

    However, the problem is that now my Norton Internet Security is not working. It was not working before when the right click was not working as well. Now the right click is working but not the Norton Internet Security. 

    Please help me with this problem.

    Kind Regards,

    Mazin Khan

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  2. Anonymous
    2014-05-09T10:22:52+00:00

    Dear Mr Ramesh,

    Hope you are doing well.

    The problem I am having is that every time I press the right click my windows explorer restarts automatically. I checked your page in regards of this problem and installed the software required, but I don't know what to do next. I have Windows 8. on my laptop. It would be really really nice if you could reply back and solve this problem for me.

    Thank you very much.

    Kind Regards.

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  3. Anonymous
    2014-04-08T05:36:21+00:00

    Thanks a lot buddy..........It solve my problem...Thank you very much...

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  4. Ramesh 181.2K Reputation points Volunteer Moderator
    2014-03-24T10:39:04+00:00

    Stefan,

    You may leave the other shell extensions as they are, unless your right-click menu appears slow or explorer hangs when r-clicking.

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