Wireless Xbox 360 Controller Receiver For Windows Not Detecting/Working

Anonymous
2010-01-22T04:56:33+00:00

I purchased the Xbox 360 Wireless Controller Receiver For Windows and it is not working. I am running Windows 7 64-bit on a Sony Vaio VGN-NW225F laptop. I navigated to the correct place on Microsoft's website and downloaded the appropriate Windows 7 64-bit software for my receiver. It was an exe file and it installed correctly, or at least it said it did. This leads me to believe it is software and not an actual driver, because when I plug my receiver in, it lights up but comes up as "Installing device driver software..." then it says "Installation failed..." and registers the device as an unknown device.

I still press the button to sync it, and then I press the sync button on my controller, my controller recognizes the receiver and connects to it (both devices stop trying to sync) but as the receiver is not recognized by my computer, it is not communicating that a controller is connected.

This is frustrating because there is no documentation for honest support. Going to the support page it lists several things "Windows, Hardware, Audio" etc, but under NONE of these categories is this product, leading me to believe Microsoft simply doesn't give a ____ about me or my problem. Then when I go to support and try and type in my PID (product identification number) it says there is a problem with the number.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-02-06T21:37:28+00:00

i had the exact same problem, i even bought a new controller to no avail. i eventually found the solutionon another forum and now even my old controllers work. after two weeks of searching i can finally breath a sigh of relief.

Right click on Computer

Go to Properties

Click on Device Manager

Right click on the Unidentified Device

Go to Properties

Go to the Drive tab

Click on Update Driver…

Browse my computer for driver software

Let me pick from a list of device drivers on my computer

Windows Common Controller for Window Class

Xbox 360 Wireless Receiver for Windows Version: 2.1.0.1349 [8/13/2009]

Update Driver Warning

Click Yes

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  1. Anonymous
    2011-05-16T15:52:49+00:00

    i am doing this, but once i get to "let me pick form a list of device drivers on my computer" there is no windows common controller for windows class, it ends with Windows SlideShow. any ideas? i really want to get this receiver connected to my controller, thanks

    I was facing the same problem and followed the steps mentioned above.. In the listing it appears as "Microsoft common controller for windows".. But inside it, there was driver for xbox controller and not wireless receiver.. I tried installing it but It didn't work for me.. So I opted to allow my system search the driver from web and the right driver got installed automatically.. Now I am able to connect my controller as well as my Xbox wheel thru wireless receiver... !!!!

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  2. Anonymous
    2011-05-09T23:07:02+00:00

    Thanks so much! Works like a charm.

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  3. Anonymous
    2011-04-13T16:46:22+00:00

    Thankyou! A HUGE help.

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  4. Anonymous
    2011-04-02T10:36:43+00:00

    thankyou soo much for helping me with this problem

    another microsoft fail if u ask me :P lol

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