this application failed to start because side-by-side-configuration is incorrect

Anonymous
2009-11-02T02:15:51+00:00

After upgrading to Windows7 x64 Professional I am now getting, "this application failed to start because  side-by-side-configuration is incorrect" on nero player. I have tried Reinstalling the program and uninstalling Microsoft Virtual C+++ packages with no results.

Any help would be appreciated.

Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-11-02T22:18:33+00:00

Hi ChickC ,****

Welcome to Microsoft Windows 7 Answers Forum!

(a). Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file. To do this, follow these steps: 

  1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  2. Type the following command, and then press ENTER:

sfc /scannow

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

·         More Infoermation about SFC scan can be found in this document:

http://support.microsoft.com/kb/929833

(b). Perform a check disk:

Use the steps below:

  1. Open Computer by clicking the Start button, and then clicking Computer.
  2. Right-click the drive that you want to check, and then click Properties.
  3. Click the Tools tab, and then, under Error-checking, click Check now. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

To automatically repair problems with files and folders that the scan detects, select Automatically fix file system errors. Otherwise, the disk check will report problems but not fix them.

To perform a thorough check, select Scan for and attempt recovery of bad sectors. This scan attempts to find and repair physical errors on the drive itself, and it can take much longer to complete.

To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

  1. Click Start.

Depending on the size of your drive, this might take several minutes. For best results, don't use your computer for any other tasks while it is checking for errors.

Update the .NET framework

Download and install the latest .NET Framework

http://www.microsoft.com/downloads/details.aspx?FamilyId=AB99342F-5D1A-413D-8319-81DA479AB0D7&displaylang=en

If still the error persists please provide us the error log:

Type eventvwr.msc /sin the address bar.

****List any events that are listed as "Error" in the main window when you go to "Windows Logs" and "Application." There are often a lot of them. Send us whichever ones you see listed for the last couple days. (Please also do for the logs in "System"). When you do, provide us the name of the "Source" and whatever is listed in the description box below the list of logs when you click on one. 

Hope it helps. 

Thanks and Regards:

Shekhar S - Microsoft Support.

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http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/ and let us know what you think.

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  1. Anonymous
    2014-09-24T08:01:17+00:00

    Hi all,

    I finally found I had 4 corrupt Windows files.

    I had partitioned my computer into a C:\ and D:\ drive having all my files on the D:\ drive and OS & programs on the C:\ drive.

    Luckily I have an Asus laptop which has a recovery partition. so all I had to do was Press F9 during bootup, then Enter to select the Windows setup and I was away, with a reinstallation of all the Asus and Windows files.

    Then to reinstall all my programs and I found everything was OK again.

    Thanks for everyones suggestions which I did try out!

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  2. Anonymous
    2014-09-24T07:05:09+00:00

    Solution:

    1: Go to add remove programs and uninstall  C++ Redistributable package 

    2: Reboot your machine

    3: Go to windows update and  "Control Panel\All Control Panel Items\Windows Update" 

    4: Click update windows /check for updates  and install the updates

    This should fix it

    This will basically install the following

    1 ) Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)

    Update type: Important

    A security issue has been identified leading to MFC application vulnerability in DLL planting due to MFC not specifying the full path to system/localization DLLs.  You can protect your computer by installing this update from Microsoft.  After you install this item, you may have to restart your computer.

    More information: 

    http://go.microsoft.com/fwlink/?LinkId=216803

    2) System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2014]

    Update type: Important

    This tool is being offered because an inconsistency was found in the Windows servicing store which may prevent the successful installation of future updates, service packs, and software. This tool checks your computer for such inconsistencies and tries to resolve issues if found.

    More information: 

    http://support.microsoft.com/kb/947821

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  3. Anonymous
    2014-09-10T10:08:58+00:00

    Hi Shekhar,

    I have done all you have said and found I have some corrupt files but don't know how to correct this.

    Here is the part of the sfcdetails file ythat mentions them

    2014-09-10 11:31:12, Info                  CSI    0000038e [SR] Beginning Verify and Repair transaction

    2014-09-10 11:31:17, Info                  CSI    00000390 [SR] Verify complete

    2014-09-10 11:31:18, Info                  CSI    00000391 [SR] Verifying 100 (0x0000000000000064) components

    2014-09-10 11:31:18, Info                  CSI    00000392 [SR] Beginning Verify and Repair transaction

    2014-09-10 11:31:22, Info                  CSI    00000394 [SR] Verify complete

    2014-09-10 11:31:22, Info                  CSI    00000395 [SR] Verifying 100 (0x0000000000000064) components

    2014-09-10 11:31:22, Info                  CSI    00000396 [SR] Beginning Verify and Repair transaction

    2014-09-10 11:31:23, Info                  CSI    00000399 [SR] Cannot verify component files for policy.8.0.Microsoft.VC80.MFC, Version = 8.0.50727.6195, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:24{12}]"win32-policy", TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)

    2014-09-10 11:31:27, Info                  CSI    0000039b [SR] Verify complete

    2014-09-10 11:31:27, Info                  CSI    0000039c [SR] Verifying 30 (0x000000000000001e) components

    2014-09-10 11:31:27, Info                  CSI    0000039d [SR] Beginning Verify and Repair transaction

    2014-09-10 11:31:28, Info                  CSI    0000039f [SR] Verify complete

    2014-09-10 11:31:28, Info                  CSI    000003a0 [SR] Repairing 1 components

    2014-09-10 11:31:28, Info                  CSI    000003a1 [SR] Beginning Verify and Repair transaction

    2014-09-10 11:31:28, Info                  CSI    000003a4 [SR] Cannot verify component files for policy.8.0.Microsoft.VC80.MFC, Version = 8.0.50727.6195, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:24{12}]"win32-policy", TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)

    2014-09-10 11:31:28, Info                  CSI    000003a6 [SR] Repair complete

    2014-09-10 11:31:28, Info                  CSI    000003a7 [SR] Committing transaction

    2014-09-10 11:31:28, Info                  CSI    000003ab [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired

    Can you help me with this?

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  4. Anonymous
    2014-08-22T17:22:46+00:00

    Hey Shekhar S,

    I followed the steps provided. I checked the error log and found the following.

    Activation context generation failed for "C:\temp\iTunes64Setup.exe".Error in manifest or policy file "C:\temp\iTunes64Setup.exe" on line 0. Invalid Xml syntax.

    Event ID 59

    Thank you for any assistance.

    Corey

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