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i have recently upgraded to vista and found out that i have no sound. the driver (vista version) for my on board sound card seems fine but when i try to play a song on windows Media Player, i get a msg of "Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help." and i also get a "Failed to play test tone" msg when i try to test my speakers. i thought it was because of vista dosent support my crappy on board sound card so i got a new one.
i have just installed a Creative Audigy SE and have downloaded the driver for windows vista. again, in device manager, everything seems fine, the driver is fine, the device is working. but i still get the "Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help." when i try to play a song, as well as the "failed to play test tone" msg when i click on the Test button. please help me, i am tired of using a computer with no sound.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This forum probably isn't going to be so helpful with the no-sound issues. My usual suggestions are to fiddle with drivers and so forth, but I think you're way beyond that. You might want to try the pro audio forum (http://forums.microsoft.com/MSDN/ShowForum.aspx?ForumID=351&SiteID=1), even though that technically isn't the right place for audio support issues either...
the solution is at the end of this thread:
http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=2155198&SiteID=1
basically, vista is...
Hello all,
Working a case with a very helpful customer of ours I found that in his case the "Failed to play test tone" error turned out to be caused by something related to domain restrictions. The guy had his own domain. We did a clean install, step-by-step, to find the cause, creating restore points along the way. When sound finally failed it was only after the second reboot, after joining the domain. Restoring the system to before the joining of the domain solved the issue. Rejoining it caused the problem to return, again only after second reboot.
Leaving a domain is unfortunately not enough to remove all group policies, imposed by a domain. So this is not an adequate test to see if the problem was caused by domain issues in your case. Only way to determine this is to go back to a state where the system had never joined the domain, so the registry is free of all domain implemented changes. This might mean doing a clean installation of Windows Vista.
Last note, this problem did to occur on a PC running XP on the same domain account. This could off course also be due to differences in the system configuration. However, the problem on the Vista PC occurred with both the onboard Realtek HD Audio device and a Creative X-Fi card. I also found some similar cases on the internet which seemingly concerned the same problem, but concerned completely differen systems, even notebooks. System configuration is seemingly irrelevant. (Mind. I do not know if these systems were part of a domain!).
As Consumer Support does not include domain systems I did not find out what the exact problem with the domain configuration was. He will possibly call the Professional Support dept. and keep me posted. If I have news I'll post it here.
Hope this is helpful to any of you.
Kind regards,
Emile Frieser
Microsoft Product Support - The Netherlands
heloo i qm ibrahim and i have got new sound card i have windos xp i gpt creative audigy SE and the sound is good but i have no mic waeing i am puting in the sofwer in full its saying windos dont pass the log test what can i du now
We're not really audio driver experts on this thread, so I'm going to have to apologize that we can't be more helpful here. My usual standard advice is to monkey with the drivers, but it sounds like you've already done that to no avail.
This forum (http://forums.microsoft.com/MSDN/ShowForum.aspx?ForumID=351&SiteID=1) _might_ be able to help you.
