I click "Address a problem with NVIDIA graphics driver" and it says "This solution could not be downloaded".

Anonymous
2009-12-14T04:08:32+00:00

I click on solve PC issues (the flag) and it says Address a problem with NVIDIA graphics driver. I click it and it says

This solution could not be downloaded


Most likely causes:

Your computer was unable to download the solution at this time. Check to make sure your computer is connected to the Internet, and then try to download the solution again later.


I am connected to the internet, and windows update works, web browsing works etc. Why isn't it downloading the solution?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2009-12-14T07:50:49+00:00

Download and install the latest nVidia driver for your graphics card.

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  1. Anonymous
    2012-10-08T14:38:54+00:00

    This is a bug in PC Issues. Basically Microsoft have a duff link in their PC Issues database so whenever an NVidia driver blue screens (which seems to be a common problem), it tries to download a fix from an invalid URL, which will always fail.

    From the age of this thread and the fact that PC Issues is still trying to download a fix from an invalid URL, it seems Microsoft have no intention of finding the broken URL in their database and fixing it.

    The best solution available to you is to check NVidia's own website for new drivers which do get released from time to time and hope one of them fixes the bug. If all else fails it's probably worth replacing the graphics card with one for which a working driver is available. Or just live with occasional blue screen crashes.

    My GeForce 210 used to crash (blue screen) about once a month, but just I've installed the latest driver released in August 2012, and although it crashed after rebooting the first time, since then it has been running fine, so hopefully this is now fixed. If it does it again, I will buy a non-nVidia graphics card. I've never had this kind of problem before, but it seems nVidia really are habitually shipping buggy drivers, rendering their hardware unusable and unfit for the purpose sold.

    Two more notes on nVidia drivers:

    1, The 'automatically find drivers' option on their web site does not seem to work (says's it needs Java, even after you re-install Java - might be that it only works with specific browsers, or maybe it's just not Windows 7 compatible).

    2, The nVidia driver installers tend to crash and you can't normally install the driver using them. The solution to this is to install the driver via the windows Device Manager. Proceed with the download/install process until it crashes (by this time it will have unpacked the files), find the graphics adapter in device manager, display properties, click to upgrade driver, and choose option to browse to find, select the folder the nVidia driver was unpacked to, and select sub folders. It should find the driver file and install it without any further problems.

    3, The latest driver may also have bugs in it, and may be better or worse than your current one. You can normally roll back to an earlier driver using Device Manager.

    And finally, to get rid of the flawed PC Issue message just click the option to dismiss it (it won't know you've upgraded the driver).

    Microsoft - You have an invalid URL in your PC Actions database. Fix it. It's not hard. Just test every nVidia URL in your database, and fix the one that does not resolve.

    NVidia - Your drivers don't work and cause PCs to blue screen. Also, your installers crash. Also your scan to find driver technology doesn't work. Also I won't buy another nVidia product.

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  2. Anonymous
    2012-10-07T16:43:49+00:00

    Display Devices


    Card name: NVIDIA GeForce 9800 GTX+

    Manufacturer: NVIDIA

    Chip type: GeForce 9800 GTX+

    DAC type: Integrated RAMDAC

    Device Key: Enum\PCI\VEN_10DE&DEV_0613&SUBSYS_0592196E&REV_A2

    Display Memory: 2287 MB

    Dedicated Memory: 495 MB

    Shared Memory: 1791 MB

    Current Mode: 1920 x 1080 (32 bit) (60Hz)

    Monitor Name: Acer E211H

    Monitor Model: Acer E211H

    Monitor Id: ACR0101

    Native Mode: 1920 x 1080(p) (60.000Hz)

    Output Type: HD15

    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

    Driver File Version: 9.18.0013.0623 (English)

    Driver Version: 9.18.13.623

    DDI Version: 10

    Driver Model: WDDM 1.1

    Driver Attributes: Final Retail

    Driver Date/Size: 8/30/2012 13:14:00, 18229096 bytes

    WHQL Logo'd: Yes

    WHQL Date Stamp:

    Device Identifier: {D7B71E3E-4553-11CF-B178-9F251FC2C435}

    Vendor ID: 0x10DE

    Device ID: 0x0613

    SubSys ID: 0x0592196E

    Revision ID: 0x00A2

    Driver Strong Name: oem25.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section008:9.18.13.623:pci\ven_10de&dev_0613

    Rank Of Driver: 00E02001

    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

    D3D9 Overlay: Supported

    DXVA-HD: Supported

    DDraw Status: Enabled

    D3D Status: Enabled

    AGP Status: Enabled

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  3. Anonymous
    2012-09-24T00:47:44+00:00

    I agree 100%. Fixing a bug that keeps resurfacing in the Nvidia drivers is a separate issue and can be addressed though Nvidia or a 3rd party hardware site. The bug in Action Center remains untouched and will continue to deliver the same unhelpful message until it is properly dealt with. The whole issue is being sidelined by advice for individual cases, which could have been solved easily if Action Center gave a relevant message rather than the bogus one about internet connectivity.

    My advice to people having this problem is that Action Center is broken and should be ignored. Solutions can be found by acting on the original message given after the system recovers - update the graphics driver if a new version is available, or roll back to a previous working version until a solution is available from the driver provider.

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  4. Anonymous
    2012-09-14T07:42:54+00:00

    This is funny, but all the replies here have mostly NOTHING TO DO WITH THE ORIGINAL PROBLEM !!!

    THE PROBLEM is microsoft related, and hte question was -> SOLUTION CAN NOT BE DOWNLOADED, MS WINDOWS BUG, NOTHING TO DO WITH YOUR VIDEO DRIVER.

    IF YOU WANT A SOLUTION FOR BSOD, NVIDIA/ATI go here : http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=64607

    works perfectly.

    FOR THE "SOLUTION CAN NOT BE DOWNLOADED" we are yet to see an answer from MS itself. It seems they haven't a CLUE IN THE WORLD why the solution can not be downloaded trough the internet while bein connected. I will go for a CACHE/LOOKUP problem to the appropriate address myself....but that s a wild guess.

    And honestly, MS doesn't care, plain simple ... why should they ?

    So, back to original question, WHY CAN T THE SOLUTION BE DOWNLOADED, please answer.

    Regards

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