My computer shuts down fine with Vista (64-bit), but not with Windows 7 (Home Ultimate, 64-bit). It logs me off and brings up the "Shutting down" screen, accesses the hard drive as if it's doing something, but never shuts my computer (or monitor) off. It does this same thing when I tell Windows to simply restart my computer. I always have to hold down the power button to shut off. Occasionally, next time I boot up I'll get a message saying the computer was unexpectly shut down, but usually not. Although I don't feel like this problem is physically damaging my computer, it's still an annoying problem. So far I have tried: Changing ACPI settings in my BIOS. I don't have the ability to enable/disable ACPI, only to change between 1 & 3. I've tried both. -Microsoft's "Clean Boot" method for troubleshooting. Even with all non-critical services and startup items disabled I still have this problem. -Disabling Windows Fax. One person had this issue, and so I thought I'd give it a shot. No good. -Another forum suggested disabling the M-Audio card. Tried it. -Yet another forum suggested changing the "power settings" in Device Manager for the IEEE1394 Bus Controller, by enabling the computer to shut down the computer, or something along those lines. I see no options anywhere to change power settings. Any new suggestions I can add to the list?

Grrr... Sorry, I didn't mean to propose the above as an answer. Errant click due to clunky hands.

Hi everyone!! I had this problem some weeks ago. I set automatic backup on external hard disk, this one isn't always connect (I think this is the problem, because the laptop try to find the external disk to make the backup and it didn't find it). After that I have started with the shutdown problem with my laptop (sony vaio vpccw2s8e). My husband advice me to change the settings of the automatic backup, and now I can restart and shutdown my laptop properly. I hope that can help you! Yoladami.

I found I could not shut down if I had the theme set to Windows 7 Basic. Worked fine if I used the Windows 7 theme. I wanted to use the Window 7 Basic theme since one of the games I play changes to it by default and the popup asking to allow it is anoying.

Windows 7 will not shut down or restart my computer. I have tried every suggestion I've seen previously posted.

Anonymous

My computer shuts down fine with Vista (64-bit), but not with Windows 7 (Home Ultimate, 64-bit). It logs me off and brings up the "Shutting down" screen, accesses the hard drive as if it's doing something, but never shuts my computer (or monitor) off. It does this same thing when I tell Windows to simply restart my computer. I always have to hold down the power button to shut off. Occasionally, next time I boot up I'll get a message saying the computer was unexpectly shut down, but usually not. Although I don't feel like this problem is physically damaging my computer, it's still an annoying problem.

So far I have tried:

Changing ACPI settings in my BIOS. I don't have the ability to enable/disable ACPI, only to change between 1 & 3. I've tried both.

-Microsoft's "Clean Boot" method for troubleshooting. Even with all non-critical services and startup items disabled I still have this problem.

-Disabling Windows Fax. One person had this issue, and so I thought I'd give it a shot. No good.

-Another forum suggested disabling the M-Audio card. Tried it.

-Yet another forum suggested changing the "power settings" in Device Manager for the IEEE1394 Bus Controller, by enabling the computer to shut down the computer, or something along those lines. I see no options anywhere to change power settings.

Any new suggestions I can add to the list?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Well that's weird! I tried disabling my card again (a 1010LT) and I was able to shut down! Maybe some other random thing I ended up disabling was also hanging the shutdown. Here's what I'm trying right now based on a couple recent suggestions on the M-Audio forums:

1. Reinstalling current (Vista64) driver.

If that doesn't work

2. There's a Win7 beta driver. I'll give that a shot.

I'll give an update in about 30 minutes once I know whether either option works.

____________________________

UPDATE (and my answer):

Option 1 didn't work.

Option 2 DID work. I downloaded & installed the beta driver from here:

http://forums.m-audio.com/showthread.php?t=11130 -- you have to register to download, but it's quick & free

I did a cursory check in Sonar and it seems to be working just fine. I can shut down & restart Windows. Yay! Jackisback, let me know if that works for you.

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Anonymous

After reading a lot on the forums and trying almost everything, hotfixes, disabeling energy saving features on ieee1394 and usb. It hit me, everything points to the acpi on the motherboard and the mps table. Changing mps table from 1.4 to 1.1 in the bios solved the problem and win 7 shutsdown properly

ET1

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51 additional answers

Anonymous

2010-05-01T17:40:38+00:00

Grrr... Sorry, I didn't mean to propose the above as an answer. Errant click due to clunky hands.
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Anonymous

2010-05-01T17:20:28+00:00

Hi everyone!!

I had this problem some weeks ago. I set automatic backup on external hard disk, this one isn't always connect (I think this is the problem, because the laptop try to find the external disk to make the backup and it didn't find it). After that I have started with the shutdown problem with my laptop (sony vaio vpccw2s8e). My husband advice me to change the settings of the automatic backup, and now I can restart and shutdown my laptop properly.

I hope that can help you!

Yoladami.
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Anonymous

2010-04-19T22:24:05+00:00

I found I could not shut down if I had the theme set to Windows 7 Basic. Worked fine if I used the Windows 7 theme. I wanted to use the Window 7 Basic theme since one of the games I play changes to it by default and the popup asking to allow it is anoying.
Was this answer helpful?

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