My computer shuts down fine with Vista (64-bit), but not with Windows 7 (Home Ultimate, 64-bit). It logs me off and brings up the "Shutting down" screen, accesses the hard drive as if it's doing something, but never shuts my computer (or monitor) off. It does this same thing when I tell Windows to simply restart my computer. I always have to hold down the power button to shut off. Occasionally, next time I boot up I'll get a message saying the computer was unexpectly shut down, but usually not. Although I don't feel like this problem is physically damaging my computer, it's still an annoying problem. So far I have tried: Changing ACPI settings in my BIOS. I don't have the ability to enable/disable ACPI, only to change between 1 & 3. I've tried both. -Microsoft's "Clean Boot" method for troubleshooting. Even with all non-critical services and startup items disabled I still have this problem. -Disabling Windows Fax. One person had this issue, and so I thought I'd give it a shot. No good. -Another forum suggested disabling the M-Audio card. Tried it. -Yet another forum suggested changing the "power settings" in Device Manager for the IEEE1394 Bus Controller, by enabling the computer to shut down the computer, or something along those lines. I see no options anywhere to change power settings. Any new suggestions I can add to the list?

Hey KayOwens, If the steps above didn’t resolve your issue, create a new thread in the link provided below and give as many details on your situation (Operating system, system you are using, any errors displayed etc…) that you can. This will better help the community to help you. Redirect Answers Link Thank you!

Are you sure that you have exited all programs? I had the same problem and it was because Outlook was still running. You couldn´t see it on the Taskbar but it was still active. That was because iTunes installs an addon in Outlook that doesn´t work correctly. After I deactivated it I have no problems with shutting down Windows or restart it. My computer did an automatic restart after updating and Outlook was open. After 5 hours it still says "Shutting Down." How do you get to Outlook to shut it down? And how/what do you change in iTunes?

Have you bneen able to solve the issue with Windows7 not fully shutting down? Mine was working fine till recently. Joe *** Email address is removed for privacy *** I was able to eliminate the non-restart or shutdown issue by disabling Offline File Sync. I suspect that my network documents folder was just too big to make Offline Files feasible due to the time it takes to sync, etc. I am running Win7 64 bit with 4 gigs RAM. P.S. - I just upgraded from XP Pro on a new disk (same Active Directory user account).and was not using Offline Files under that OS. I though I might benefit from offline files as a psuedo-backup but there's really no need in my situation.

Windows 7 will not shut down or restart my computer. I have tried every suggestion I've seen previously posted.

Anonymous

My computer shuts down fine with Vista (64-bit), but not with Windows 7 (Home Ultimate, 64-bit). It logs me off and brings up the "Shutting down" screen, accesses the hard drive as if it's doing something, but never shuts my computer (or monitor) off. It does this same thing when I tell Windows to simply restart my computer. I always have to hold down the power button to shut off. Occasionally, next time I boot up I'll get a message saying the computer was unexpectly shut down, but usually not. Although I don't feel like this problem is physically damaging my computer, it's still an annoying problem.

So far I have tried:

Changing ACPI settings in my BIOS. I don't have the ability to enable/disable ACPI, only to change between 1 & 3. I've tried both.

-Microsoft's "Clean Boot" method for troubleshooting. Even with all non-critical services and startup items disabled I still have this problem.

-Disabling Windows Fax. One person had this issue, and so I thought I'd give it a shot. No good.

-Another forum suggested disabling the M-Audio card. Tried it.

-Yet another forum suggested changing the "power settings" in Device Manager for the IEEE1394 Bus Controller, by enabling the computer to shut down the computer, or something along those lines. I see no options anywhere to change power settings.

Any new suggestions I can add to the list?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Well that's weird! I tried disabling my card again (a 1010LT) and I was able to shut down! Maybe some other random thing I ended up disabling was also hanging the shutdown. Here's what I'm trying right now based on a couple recent suggestions on the M-Audio forums:

1. Reinstalling current (Vista64) driver.

If that doesn't work

2. There's a Win7 beta driver. I'll give that a shot.

I'll give an update in about 30 minutes once I know whether either option works.

____________________________

UPDATE (and my answer):

Option 1 didn't work.

Option 2 DID work. I downloaded & installed the beta driver from here:

http://forums.m-audio.com/showthread.php?t=11130 -- you have to register to download, but it's quick & free

I did a cursory check in Sonar and it seems to be working just fine. I can shut down & restart Windows. Yay! Jackisback, let me know if that works for you.

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Answer accepted by question author

Anonymous

After reading a lot on the forums and trying almost everything, hotfixes, disabeling energy saving features on ieee1394 and usb. It hit me, everything points to the acpi on the motherboard and the mps table. Changing mps table from 1.4 to 1.1 in the bios solved the problem and win 7 shutsdown properly

ET1

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51 additional answers

Anonymous

2011-12-21T16:37:52+00:00

Hey KayOwens,

If the steps above didn’t resolve your issue, create a new thread in the link provided below and give as many details on your situation (Operating system, system you are using, any errors displayed etc…) that you can. This will better help the community to help you.

Redirect Answers Link

Thank you!
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Anonymous

2011-12-19T19:37:06+00:00

Are you sure that you have exited all programs? I had the same problem and it was because Outlook was still running. You couldn´t see it on the Taskbar but it was still active. That was because iTunes installs an addon in Outlook that doesn´t work correctly. After I deactivated it I have no problems with shutting down Windows or restart it.

My computer did an automatic restart after updating and Outlook was open. After 5 hours it still says "Shutting Down." How do you get to Outlook to shut it down? And how/what do you change in iTunes?
Was this answer helpful?

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Anonymous

2011-09-13T21:03:12+00:00

Have you bneen able to solve the issue with Windows7 not fully shutting down? Mine was working fine till recently.

Joe

*** Email address is removed for privacy ***

I was able to eliminate the non-restart or shutdown issue by disabling Offline File Sync. I suspect that my network documents folder was just too big to make Offline Files feasible due to the time it takes to sync, etc. I am running Win7 64 bit with 4 gigs RAM.

P.S. - I just upgraded from XP Pro on a new disk (same Active Directory user account).and was not using Offline Files under that OS. I though I might benefit from offline files as a psuedo-backup but there's really no need in my situation.
Was this answer helpful?

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