Windows 7 wireless connection problem - No Wireless Connections Available

Anonymous
2009-10-29T01:02:56+00:00

I have just changed from Vista Home to Windows 7 Professional on my laptop. The laptop will access the internet with a wired connection only. It now indicates there are no wireless networks to join even though my is one of 50 in the area. I asked Windows to diagnose the problem but it has no suggestions.

Thank you.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-04-11T02:51:01+00:00

Thanks for the help!

I am now able to "see" the wireless connections but not connect when I click to access the connection.

Friends who visit with their PC's can access my home wireless after they login with the password if they are using Windows XP and/or Vista.

My Windows 7 is still an enigma!

Spent $99 and 1/2 day with Microsoft online tech support without a solution!!!!

Upgrade to Windows 7 has been a "bummer" --- may have to go back to XP or Vista if Microsoft does not provide an update fix.

Again, thanks for the assist!

SOLVED Just signed up to perhaps help the miriad of stressed people as I was. I had 5 computers connected to home network combination of Vista and XP - no network problems. Bought new laptop with Win 7. Connected fine to network.

Left laptop alone for week or so - didn't even turn it off and when I tried to start it up - no network connection possible! Could still "see" network but wireless just would continually try to connect without success. Attached a ethernet cable from router to laptop and it connects fine - just no wireless.

Messed around with aes, tkip, antivirus plus heaps of other suggestions. But the solution was to upgrade the firmware on my router. Downloaded it from tplink website and opened the routers setting webpage and uploaded the newest firmware.

There's no doubt it is a Win7 problem as the old firmware works fine with xp, vista but they don't tell you this when selling you win7 and you spend heaps of time trying to find these solutions. I didn't try system restore but this would've been my next step as the win7 did work for a couple of weeks before it went down, so it has to be some kind of update or something that conflicted with the router after previously working.

Hope this helps someone.

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Anonymous
2012-06-17T22:23:48+00:00

While what you have listed here are some good basic things to follow, I was already doing them.  I saw my problem show up when a patch was applied to my laptop.  Originally I saw that patch being offered by the ASUS laptop update utility.  I backed it out and the problem went away.  Later I installed some Microsoft patches and the problem came back.  Here is the issue I am seeing:

When I first bring up the system the WIFI is never turned on automatically, as it is supposed to be and as it used to do prior to the patch.  I have to select the icon in the system tray, which shows the WIFI as of to turn it on.  It does so for all for about 5 seconds, just long enough to attach to the network, and then it turns itself off again!  I then have to do this a second time and that one will work.

It also turns itself off when any device changes are made to the system, such as plugging in or removing a USB flash drive.

I sometimes see it turn itself off when my screensaver has been running for a while, but it has to have been for quite a while, say at least 20 minutes.

I have completely disabled it being powered off by Windows, so it shouldn't ever be turning this off unless I tell it to.

This system has Intel My WiFi Technology in it and I saw some post about updating Intel drivers from their site fixed a similar issue, but it turns out that was for a different Intel WIFI chipset than what I have.  I have verified I am on the latest version of their drivers.

This become quite intolerable when I am at class at ITT and need to be on the network using my WIFI connection.

I am open to any suggestions.  Right now it seems my only option is to backout the last set of patches from Microsoft, because I don't know just which one causes the problem, and ignore all other patches that are made available.  That is not a good solution, because it means I will be ignoring possible security and bug fixes that I actually do need.

Mike

Hello Everyone,

I wanted to thank you all for the active discussion in this thread, and I would like to jump in and see if I can help address the multiple issues that seem to be covered in here.   I would also like to take the opportunity to thank Barb Bowman (MVP) for their efforts in this thread to date 

For a full list of steps to try, see the Wired and Wireless Tutorial on this page:

http://windows.microsoft.com/en-US/windows/help/wired-and-wireless-network-connection-problems-in-windows

After reading through the thread, there appears to be some confusion regarding Wireless Networking technologies and configurations using Windows 7 and I would like to spend some time to try and clear things up with some basic troubleshooting / best practices for Wireless Network related issues.

1.       First try and power off your modem, router and desktop/laptop. Then power on the modem, then the router, and then finally the desktop/laptop. Please do this in that order, allowing 60 seconds in between each device to enable the device to be fully booted and able to accept connections.

 

2.       Update the drivers for your wireless network adapter via Windows Update, or by using the website for either the company you bought your PC/Laptop from or the manufacturer of your networking device.

 

3.       Ensure that your router is set to broadcast it’s network name (SSID), ensure that you are connecting to the correct wireless network (SSID) and that you are using the correct WEP/WPA  passkey on both devices.

a.       Please use “Windows Connect Now” or “Wi-Fi Protected Setup” if available on your wireless router to ensure that the connection is setup correctly.

 

4.       If you are trying to use WPA or WPA2, please ensure that both your network adapter and wireless router support this protocol. If you are having issues detecting your wireless network when using WPA or WPA2, try configuring your router to use WEP instead and see if you can connect.

a.       Please note that the change between WEP/WPA/WPA2 will need to be made on both your computer and wireless router.

b.      If you are only able to connect using WEP, then your networking hardware may need a firmware upgrade. If you are not comfortable doing this yourself, please call your hardware/router manufacturer for help in doing this.

 

5.       If you are having a problem with your wireless connection after resuming from hibernate or sleep, or are having intermittent connectivity issues, try to adjust your Power Management profile to change your Wireless Adapter Settings to Maximum Performance.

a.       To do this click “Change Plan Settings” next to your Power Profile, and choose “Wireless Adapter Settings” and set it to Maximum Performance. You should do this with all of your power profiles. Additional guidance is available here: http://windows.microsoft.com/en-us/windows7/products/features/power-management

 

6.       Call the support line for your router manufacturer. It is likely that neither Windows nor the router are having problems, it is simply an issue of getting the configuration settings on both set up to work correctly together. The router manufacturer will be the best resource to know how to configure their device.  Most of the contact numbers are listed here: http://support.microsoft.com/gp/vendors/en-us

 

For more information please see the following links:

http://windows.microsoft.com/en-us/windows7/Why-can-t-I-connect-to-a-network

http://windows.microsoft.com/en-us/windows7/set-up-a-wireless-router

http://windows.microsoft.com/en-us/windows7/Add-a-device-or-computer-to-a-network

http://windows.microsoft.com/en-us/windows7/Wireless-networking-frequently-asked-questions

I will continue to monitor this thread but will likely end up splitting this thread into individual smaller threads to address the various different issues that have been mentioned so far.

If anyone has any questions please let me know.

Thanks,

Kevin

 


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Anonymous
2010-04-24T00:42:02+00:00

Hello Everyone,

I wanted to thank you all for the active discussion in this thread, and I would like to jump in and see if I can help address the multiple issues that seem to be covered in here.   I would also like to take the opportunity to thank Barb Bowman (MVP) for their efforts in this thread to date 

For a full list of steps to try, see the Wired and Wireless Tutorial on this page:

http://windows.microsoft.com/en-US/windows/help/wired-and-wireless-network-connection-problems-in-windows After reading through the thread, there appears to be some confusion regarding Wireless Networking technologies and configurations using Windows 7 and I would like to spend some time to try and clear things up with some basic troubleshooting / best practices for Wireless Network related issues.

1.       First try and power off your modem, router and desktop/laptop. Then power on the modem, then the router, and then finally the desktop/laptop. Please do this in that order, allowing 60 seconds in between each device to enable the device to be fully booted and able to accept connections.

2.       Update the drivers for your wireless network adapter via Windows Update, or by using the website for either the company you bought your PC/Laptop from or the manufacturer of your networking device.

3.       Ensure that your router is set to broadcast it’s network name (SSID), ensure that you are connecting to the correct wireless network (SSID) and that you are using the correct WEP/WPA  passkey on both devices.

a.       Please use “Windows Connect Now” or “Wi-Fi Protected Setup” if available on your wireless router to ensure that the connection is setup correctly.

4.       If you are trying to use WPA or WPA2, please ensure that both your network adapter and wireless router support this protocol. If you are having issues detecting your wireless network when using WPA or WPA2, try configuring your router to use WEP instead and see if you can connect.

a.       Please note that the change between WEP/WPA/WPA2 will need to be made on both your computer and wireless router.

b.      If you are only able to connect using WEP, then your networking hardware may need a firmware upgrade. If you are not comfortable doing this yourself, please call your hardware/router manufacturer for help in doing this.

5.       If you are having a problem with your wireless connection after resuming from hibernate or sleep, or are having intermittent connectivity issues, try to adjust your Power Management profile to change your Wireless Adapter Settings to Maximum Performance.

a.       To do this click “Change Plan Settings” next to your Power Profile, and choose “Wireless Adapter Settings” and set it to Maximum Performance. You should do this with all of your power profiles. Additional guidance is available here: http://windows.microsoft.com/en-us/windows7/products/features/power-management

6.       Call the support line for your router manufacturer. It is likely that neither Windows nor the router are having problems, it is simply an issue of getting the configuration settings on both set up to work correctly together. The router manufacturer will be the best resource to know how to configure their device.  Most of the contact numbers are listed here: http://support.microsoft.com/gp/vendors/en-us

For more information please see the following links:

http://windows.microsoft.com/en-us/windows7/Why-can-t-I-connect-to-a-network

http://windows.microsoft.com/en-us/windows7/set-up-a-wireless-router

http://windows.microsoft.com/en-us/windows7/Add-a-device-or-computer-to-a-network

http://windows.microsoft.com/en-us/windows7/Wireless-networking-frequently-asked-questions

I will continue to monitor this thread but will likely end up splitting this thread into individual smaller threads to address the various different issues that have been mentioned so far.

If anyone has any questions please let me know.

Thanks,

Kevin


If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2010-02-02T14:07:48+00:00

    Add network configurator rights to your profile?

    Start> right click on "Computer"...

    Click on "manage".

    Under System Tools>Local Users and Groups...

    Open Groups...

    Double click on Network Configuration Operators..

    Add your profile name, hit check name..

    Apply...

    Ok.

    Log off windows then back on... try your wireless now.

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  2. Anonymous
    2010-02-02T10:09:06+00:00

    Here are some insights you haven't seen in this thread yet:

    Microsoft's forum monitor, Swwathi B's answer is NOT the correct answer.  His answer assumes that Microsoft is doing everything correct and this NOT the case.  His fix doesn't work for most of us according to the responses in this thread.

    I don't have the final answer, but I am hoping that this response will lead directly to the solution of the problem which MAY be right at our fingertips.  So here is what I have come up with:

    I want as many of you as possible to investigate and respond in this note thread to the following test scenario:

    1. make sure you have a wireless adapter installed, enabled, and working according to the DeviceManager>>Network Adapters>>(your problem wireless adapter).

    1)  Look in the announcement icon group section that is usually in the lower right hand corner of your windows 7 screen on the right side of the task bar where all the announcement icons are usually located.  Most of you should find an icon for either the LAN or WAN network which usually looks either like a bar chart indicator of WiFi signal strength or a the terminal screen icon of a LAN connection.

    1. Right click on this icon and select "trouble shoot problems".
    2. drill down through the trouble shooting dialog process looking for a message which says something like:  "There might be a problem with the driver for the wireless Network Connection adapter".
    3. on the same page as this message in the troubleshooting process you will likely see a link which says: "View detailed information"...click on it.
    4. There will be several sections which you can expand and somewhere on this list you will probably see the explination for the "problem with the driver" message described above.
    5. If I am right, many of you will see the message: "Windows couldn't automatically bind the IP protocol stack to the network adapter".

    (NOW that is a very nice message and what it REALLY*means is the Microsoft has screwed up the IP protocol binding interface so that it can't tell the wireless addapter what wireless routers are out there)*Now after poking around a bit I stumbled on the fact that Microsoft has something called Network Monitor 3 which analyzes the the IP binding to the LAN or WAN, and on the WAN side Microsoft's documentation points out that versions 1 and 2 will not work under Windows 7 and what happens is guess what?  Thats right, the IP addresses won't properly bind to the wireless adapters. 

    (Please note that there a few other problems floating around such as the protocol for the wireless connection power down stuff, but a protocol is a protocol, and this should all be fixed in the same place that all protocols are spelled out...this problem may have crept up on us because the N protocol was not finalized, and I don't know if it is even now...which might have been the source of much of the problem in the first place.  Also, the claimed "fact" that some routers may not work because of powerdown protocol in Windows 7 is just so much ignorant BS of some fancy protocol designer...wireless routers shouldn't know ANYTHING about power down protocols.  There should be a generic hook in the communications protocol that takes care of these sorts of things without caring about the nature of the devices at either end....if such a "power down protocol" exists in the communcations thread, it is just bad modularization which contaminates commuciations with concerns about device specific behaviors, and as such may be part of what has led to kind of problems we are seeing.  Such modularization violations lead to large number of special causes and it is exactly this kind of programming that leads to huge numbers of unintended consequences.)

    Now I also notice that most of the newer computers that have been coming out since GA on Windows 7 have internal wireless adapters already built in and hmmmm...interesting to all of us is that they WORK!  That suggests that the IP binding problem has been fixed and an appropriate fix exists...but may not have been bundled with Windows 7 at GA or integrated into the update system.  Obviously there could be a download or an update that is needed through Windows Update.

    I also noticed that one of my old applications which I re-installed in Windows 7 sucked in Microsoft .NET Framework 1.1, whatever that is, and that there is a Framework 3.5 as well as a beta Framework 4.0 or something like that.  Now this is Application development software so it may not be exactly what we are looking for but obviously it CONTAINS what we want including something in the same version series of the network wireless software.  There has to be a download which is the right hook for what ails us and that is what we now need to find.  Again, it obviously exists because the computer venders could be delivering working windows 7 wireless networking on their systems.  Whatever it is, it should straighten out all the concerns we are having with wireless network since what we are looking for should handle all the protocols that are not being handled right and messing us all up.

    Also I have gone to Trendnet with their 2010 version of their USB wireless Adapters which seem to have the problem, but after talking to the level 2 techs we investigated all the nook and corners and I led them to the IP Protocol binding problem.  This is the TEW-649UB and once the problem is solved it may be one of the best 802.11n dongles around because wireless USB dongles have a bad reputation for burning up after a short time, and Trendnet has a 3 year limited warrently on the device which means you will good for go for at least 3 years on a type of product which has a reputation of burning out after a few months.  (My source on the usb dongle burn out problem was confirmed by repair techies at several stores: Micro Center, Frys Electronics, and Best Buys).

    So back to the story, at that time they told me that they have seen that many Windows 7 64x machines work and the problem we are all seeing is happening on a fair number of the Windows 7 64x machines.  They said they had the TEW-649UB windows 7 certified for 64x (ha ha!) and working on the 64x machines except the ones that are having the Windows 7 problems we are seeing.  Their analysis, in a general way, supports the conclusions I suggest in this note, they said that it is not the PC hardware or adapters, but that the problem is in Windows 7 software, and that I should look to Microsoft for the answer...I agree with that completely, which is what led me to this forum.

    So I ask that you people do a few things:

    A) Lets try to confirm or deny my results about the IP binding being the main culperate, so please check to see if most of you are having the IP binding problem.

    B) Whether or not you are having the problem, there is still a good chance that there is a network protocol binding software bind update that we all need. Poke around and see if you can find a link to the right download to fix Windows 7 for us all.  Be aware that if it is the .NET Framework stuff that it is possible to have more than one version on the same machine so if you have old software that has to used older versions (as I have), that doesn't keep you from installing newer version which can exist on the same machine at the same time.

    C) Bug the Microsoft network analysts and point them to this response, and get them on the job to fix this problem, while focusing on the direction I am pointing out...pick on Swathi B in particular and make sure he reads this note.

    I know the first thing I am going to do is look for a run time of .NET Framework or its cousins which is version 3.5 or later.  It may or may not be the right hook, but the righ hook is somewhere in that nick of the woods.  If you people can confirm my findings with some successes over the next 24 hours or so, I will come back and post the solution as an answer to this problem. 

    Cross your fingers people, we may get this solved very soon!

    ---John

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