A driver service for this device has been disabled. An alternate driver may be providing this functionality. Code 32 (Disc Drive Problem)

Anonymous
2009-12-19T23:12:10+00:00

Hello,

I just entered a CD into my disc drive and noticed nothing was happening. So I went to manually click on the disc drive itself, and saw that it was completely gone. When going through the troubleshooting process in Windows 7, this note came up:

A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality. (Code 32).

Obviously I need to re-enable this service, but I am clueless as to which one or how to do so. Any help would be appreciated!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-12-19T23:18:33+00:00

Try the following MS KB article:

http://support.microsoft.com/kb/314060

Try following the steps for Windows Vista which should also work for Windows 7.

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  1. Anonymous
    2011-05-14T20:31:06+00:00

    If you have not already, try following the steps under "Windows 7 or Windows Vista" in the following MS KB article:

    http://support.microsoft.com/kb/982116

    These steps, to remove the UpperFilters and LowerFilters values, if they exist, at the named registry key may help.

    Create a System Restore Point beforehand and restart the computer afterward.

    Alternatively, copy and paste the following into Notepad and save as a .reg file (save with the .reg extension):

    First create a System Restore point then double-click the saved .reg file, add to the registry, and restart the computer.

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}]"UpperFilters"=-"LowerFilters"=-

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  2. Anonymous
    2011-05-14T18:09:47+00:00

    I have the same problem, they want me  to pay$ 49 to chat...not good

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  3. Anonymous
    2011-05-14T18:09:10+00:00

    I have the same problem, they want to pay 49 to chat...not good

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  4. Anonymous
    2011-04-24T14:20:36+00:00

    You're welcome.

    Glad you got it working.

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