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I bought a Microsoft wireless mouse 4000 a month ago. Yesterday it's receiver died on me. I suspect short circuit. After some research, I've realized that I was not alone with this problem, it could be a serial fault.
Once the question appeared on the forum before (http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/727a8f10-4aaf-4f1e-bea1-3a73f7e62cf9) but the issue was quickly dismissed.
I bought the thing whole on a trip in Europe and can't have it replaced. Thus the question is, whether to trust Microsoft for the second time and buy the same mouse again, or opt for something else? I need a mouse that works on rough surfaces. But as of now, I may need to overcome my liking for the device and opt for Logitech's Anywhere, unless you reassure me that you will have the transceiver replaced soon.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft Wireless Mobile Mouse 4000
Microsoft Replacement phone#: 800-933-4750. Product ID = D5D-00001. Have your 4000 mouse handy when you call them. They will need the Product ID (PID) from the bottom.
They will replace yours for free . Replacements carry a 3 yr warranty. You must keep the PID of the original mouse for the replacement warranty.
It should be noted that most USB device connection to USB port will get hot. USB specs indicate that USB is provide power over the port. There seems to be only one method of limiting the receiver of over heating: Use a USB "extension" cable. The USB extension cable USB A plug should be the plug that will head up, thus "saving" your receiver.
Then what would be the point of the small NANO RECEIVER IF U HAVE A long cord?
I have had the same problem! what a coincidence.. My first mouse lasted for about three months and my second replacement mouse lasted for about 2 weeks -_- both overheated now they say they want me to fax them a copy of the reciept that i dont have to get my money back. Microsoft, DONT SELL A PRODUCT THAT DOESNT WORK. thanks.
I have had a wireless 3500 mouse for 3 months. Today I woke my laptop up and heard the usb disconnect sound. Mouse was dead! I checked it on my tower pc to confirm. The receiver was pretty hot to the touch.
I found this forum after doing a search and found the information very helpful. I received my mouse as a christmas present to go with my new laptop and didnt have my receipt. I was worried I was going to have to fight to get this mouse replaced. I called the replacement service number provided here and had my mouse replaced with no hassle.
I was so satisfied with my 3500 that finding this thread was a disapointment. Because of the no hassle replacement I remain neutral. I have had plenty of problems in the past with trying to get products replaced. Most attempts without a receipt turned into let downs.
Im crossing my fingers that this doesnt happen again with the replacement. Im not skeptical about microsoft peripherials at this time, but might be in the future, if my replacement has the same fate as its predecessor.
Thank you for no hassle Microsoft.
I hope you straigtened out the product designer or manufacturer on this one :)
My first Mobile Mouse 6000's receiver over heated within a month, but I decided to give it a second try. My second one died after 5 months, over heated receiver again.The nano receiver over heating problem is not random, it's very consistent.
Very disappointed. Switching to Logitech....
