When are you going to fix the overheating Microsoft Wireless Mouse Nano receiver?

Anonymous
2010-03-06T08:15:47+00:00

I bought a Microsoft wireless mouse 4000 a month ago. Yesterday it's receiver died on me. I suspect short circuit. After some research, I've realized that I was not alone with this problem, it could be a serial fault.

Once the question appeared on the forum before (http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/727a8f10-4aaf-4f1e-bea1-3a73f7e62cf9) but the issue was quickly dismissed.

I bought the thing whole on a trip in Europe and can't have it replaced. Thus the question is, whether to trust Microsoft for the second time and buy the same mouse again, or opt for something else? I need a mouse that works on rough surfaces. But as of now, I may need to overcome my liking for the device and opt for Logitech's Anywhere, unless you reassure me that you will have the transceiver replaced soon.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-04-04T01:38:24+00:00

Microsoft Wireless Mobile Mouse 4000

Microsoft Replacement phone#: 800-933-4750.  Product ID = D5D-00001.  Have your 4000 mouse handy when you call them.  They will need the Product ID (PID) from the bottom.

They will replace yours for free .  Replacements carry a 3 yr warranty.  You must keep the PID of the original mouse for the replacement warranty.

Was this answer helpful?

1 person found this answer helpful.
0 comments

53 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2011-02-02T16:33:26+00:00

    Here's something I'm wondering about: Has everyone who's had this problem been plugging the receiver into a USB port on the computer, as opposed to one on, say, your desktop's keyboard? From what I understand, computer USB ports tend to provide more power than the ports on, e.g., my Apple keyboard. I wonder if the lower power coming through the keyboard port might help keep this receiver from overheating.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2011-01-26T12:50:59+00:00

    Same here. I just called to get 2 mice replaced. A 4000 & a 3500, both nano. Those little things get extremely hot. I hope it didnt damage my new laptop. I asked if the problem was fixed but the guy at Microsoft said he had no idea. I understand those mice actually cost about $2.40. Not bad for a $40.00 retail. They can afford to replace them.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2011-01-04T00:58:50+00:00

    Same receiver overheating issue and just called them @ 1-800-360-7561.  They set me up with a replacement.  They didn't ask me for my receipt and all they needed was the PID from under the mouse.

    One tip:  Keep your original mouse even if you receive a replacement.  The warranty is on the original and not on the replacement.

    Good Luck.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2010-12-20T13:52:51+00:00

    My 4000 mouse got the same issue, is a great device but the receiver is the broken leg of the table. I think the trouble as other USB devices is the HOT PLUG/UNPLUG from the USB port.

    I buy a new one because i need to keep working, i buy the same part number in fact the same color with no results from the USB receiver, they are CODED to each mouse, so do not try to buy a new one to use as replacement because it do not work, allmost that microsoft have some application software to recode the receiver..this is very common issue with wirelles phone devices.

    So i'm waiting for the replacement!!, call them the got a nice phone support and i hope they give you a replacement.

    Best Regards!

    Frank

    Was this answer helpful?

    0 comments