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I bought a Microsoft wireless mouse 4000 a month ago. Yesterday it's receiver died on me. I suspect short circuit. After some research, I've realized that I was not alone with this problem, it could be a serial fault.
Once the question appeared on the forum before (http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/727a8f10-4aaf-4f1e-bea1-3a73f7e62cf9) but the issue was quickly dismissed.
I bought the thing whole on a trip in Europe and can't have it replaced. Thus the question is, whether to trust Microsoft for the second time and buy the same mouse again, or opt for something else? I need a mouse that works on rough surfaces. But as of now, I may need to overcome my liking for the device and opt for Logitech's Anywhere, unless you reassure me that you will have the transceiver replaced soon.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft Wireless Mobile Mouse 4000
Microsoft Replacement phone#: 800-933-4750. Product ID = D5D-00001. Have your 4000 mouse handy when you call them. They will need the Product ID (PID) from the bottom.
They will replace yours for free . Replacements carry a 3 yr warranty. You must keep the PID of the original mouse for the replacement warranty.
I got the same problem with my MS wireless mouse 3500, called the 1-800-933-4750 and press 0 to talk to sale person and they replaced it for me for free. Thanx!
Dear Microsoft,
I bought in the beggining of this year a Bluetrack 3500 mouse, but the batteries doesn't last for 1 month and sometimes the mouse overheat and than discharges quickly the batteries :( I am using high quality alkaline batteries. I believe that the mouse overheating is a serious problem, what should I do ? Throw it away ?
Thx in advance
I have two mice with this same issue. One is a model 4000 and one is a model 6000. I will be calling Microsoft today about this. If I am not sent two replacement wireless receivers I will be switching to Logitech.
My Microsoft wireless mouse has stopped working as well. The USB receiver was working fine and just a couple days ago I took it out and burned my hand on it. I've never had it get so hot before and I've owned my mouse for several months. This is completely out of the blue. Now when I reinsert the USB, the mouse won't work. I hate using the touchpad on my laptop and relied on my mouse for efficient use of my computer. I'm extremely disappointed that my mouse has ceased to work so suddenly. I had no idea it had such a short lifespan.
