Locally connected Printer shows as offline on Windows 7 network after initially working

Anonymous
2010-02-06T13:46:55+00:00

Ok, have checked similar threads wihich got no successful answers.

I have a PC with Epson printer connect directly via USB. Print driver installed correctly.  Works fine. 

Windows 7 Ultimate (32 bit) no security other than windows firewall and microsoft security essentials.

Laptop connected wirelessly to PC.  On same network and homegroup, file and media sharing all working fine.

Laptop running Windows 7 Ultimate (32 bit) same security as PC.

When I add a network printer it finds printer on PC and correctly installs driver etc.  Printer appears in devices and will print the first couple of times.

However, by the next day the network printer shows up as "offline" in the print spooler on the laptop.  Documents simply stack up.

The PC does not go to sleep and is left on all of the time except for the monitor which is switched off.  Printer works fine on PC, indeed with docs stuck on the laptop I can still print directly from the PC - even this does not show the printer as online on the laptop.

Have checked that the printer spooler on laptop is running and set to automatic.

Epson unable/unwilling to help - have found a similar thread with no answer - anybody any guesses as to what to try?

Many thanks

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2010-05-03T09:50:43+00:00

I had a similar problem and for me  the Problem is with the EPSON driver.  

My printer was connected wirelessly to my network, I had IP address and could ping it but WIN 7 showed it as OFFLINE.

I then went and had a look at the printer driver, (start, Devices and printer, selected the epson printer then under printer management, customise printer, ports then configure port)

And noticed that for Standard TCP/IP Port it was pointing to a different IP than that what my printer currently had. I edited it to match what the printer was and it came ONLINE.

When you turn your printer off, its IP address goes back in your routers pool to be reassigned.

The Epson windows driver still has the old IP. You turn your printer on and your router happens to give it a different IP from last time. It now doesn't match with what the Epson driver stored before and tells you it is OFFLINE.

For me,  rather than changing the IP in the driver each time this happend I assigned a static IP (fixed host ) address in my router to match my printers MAC address. This way it always gives my printer the same address everytime and no more fake OFFLINE messages appear in Windows.

This is an Epson driver problem, not a windows problem.

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Anonymous
2010-05-28T07:49:43+00:00

Set the IP address of the printer to a static address as stated earlier in this thread.  If you add the printer again by browsing the network, the Standard TCP/IP port will only work as long ast the printer retains the same IP.  If the print device support DNS or WNS name registration you can add a Standard TCP/IP Port using the hostname rather than a transient IP address for DHCP enabled print devices. 

Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1

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  1. Anonymous
    2011-09-07T19:28:08+00:00

    Here's another twist.  My printer works fine until I restart my PC (not the printer).  Then, the printer shows offline.  The only way to recover is to delete the printer, then the printer port, and then reinstall the printer with newly configured printer port.  This is not a problem with IP address.  My printer IP address matches that of the printer port but still shows offline.  I have Windows 7 64-bit and an Epson NX510.  Any ideas?

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  2. Anonymous
    2011-08-22T11:47:19+00:00

    I have a situation virtually identical to the originally-stated problem, and I would like to know if anyone has a solution for it.

    As I read  the original problem (and as my problem is,) this has nothing to do with IP-based printers, which virtually all of the posted solutions address. 

    The problem is connecting from a notebook, via Windows 7 Homegroup, to a printer directly attached to a PC via USB.

    I say again, the printer is not an IP printer.

    The printer drivers on both the PC and the notebook were downloaded and installed directly from Epson's website.  Printing works flawlessly from the PC.

    File sharing works correctly, and the printer initially appears "online" on the notebook.

    However, print jobs just disappear when submitted from the notebook.  Attempting to connect to the printer using Epson Status Monitor results in a "communication error", even though I can view the printer's queue using Windows 7's standard queue management applet.

    Any thoughts, anyone?  Please remember,  the printer is not an IP printer.

    Thank you for taking the time to consider this issue.

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  3. Anonymous
    2011-08-21T21:23:52+00:00

    When I attempt to configure port, I get a "This Operation Is Not Supported" message. Any advice?

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