Microsoft Visual C++ Runtime Library error opening PDF files

Anonymous
2009-12-23T22:48:56+00:00

I am on Windows Vista Home Premium.  I have a problem trying to open PDF files either on my hard drive or via IE.  The error message I get says: 

"Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information."

I have uninstalled and reinstalled Adobe Reader 9.2 from the internet several times, but I am still get the error.  The PDF file will open, then this error box pops up, and I have to click OK which causes it to close the PDF.

HELP!

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2009-12-24T17:05:46+00:00

Hi,

This is known issue with Acrobat for several versions now, Adobe's current fix is just to update their software: http://kb2.adobe.com/cps/404/kb404597.html

The problem is with the application data being misdirected.

"The affected user has a redirected Application Data folder and as a result the network path containing the Application Data uses a UNC path that begins with \. This UNC path causes Acrobat 9.0 or Adobe Reader 9.0 to incorrectly parse the Application Data path and give the error message."

A potential Solution would be to go into the registry. Left Click type "regedit" and right click and run the program with "run as administrator". Go to Hkey_Current_User\Software\Microsoft\Windows\Current Version\Explorer\User Shell Folders and make sure see where "AppData" is pointing. If it is pointing to "%UserProfile%/Application Data" change it to point to "%UserProfile%/AppData/Roaming".

Was this answer helpful?

7 people found this answer helpful.
0 comments

51 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2012-04-17T06:55:40+00:00

    Re-install the microsoft visual studio.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-03-22T16:08:29+00:00

    I had this problem running Acrobat Std 8. I tried all of the solutions above, and others, without any success. I finally ran into a post that mentioned a bad plugin. When I tried that plugin, it still failed. When I renamed the "Plug_ins" folder, it worked. I copied plugins from a working system, and all is good.

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2012-01-30T09:37:36+00:00

    Thanks, works as a charm. 

    Cristian,

    Dell Employee

    Was this answer helpful?

    0 comments