Windows XP: USB mouse and keyboard stopped working

Anonymous
2010-07-24T14:19:59+00:00

After one of the Microsoft Windows updates my USB mouse (Logitech) and keyboard (Dell) stopped working. They are working before login screen and working if I boot from Symantec boot disk. But I cannot login at all because I cannot go through the login screen. Been looking ovet the net for a week - tried some suggested solutions (like add another USB PCI, etc.) - nothing working. I can use keyboard in BIOS settings (all USB legacy is enabled). Computer - Dell Dimension E520, XP pro. And I do not have PS/2 ports unfortunately. Not sure it will work if I will add PCI with PS/2 ports...

PLEASE HELP!!!

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2010-07-25T09:33:38+00:00

Done unplugging all devices - no changes. tried to boot in Safe Mode with Command Prompt -no keyboard or mouse...

Here are some snippets from DELL website, please take your time to read it and apply as required:

Make sure that you are using the correct ports and also read extensively about theI/O-Panel Components on one of the links provided below.

A USB Device Is Not Detected After Reseating on a Dell™ Dimension™ E520

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=36A71AB797507F2FE040A68F5B280CA4&doclang=en&cs=

A USB Device is Not Detected

When a USB device on a Dimension E520 is reseated into the same USB port, or swapped between USB ports, the USB device may not be detected by the system.

USB Device Does Not Work When Connected to Desktop Computer

Journal ID:       10206J5M9F

Wizard ID:      110448

Date Published:      8/14/2003

Last Revised:      8/21/2009

STEP: Ensure That the USB Device Is Attached Directly To the Port

Additional Information

To ensure the device is attached directly to the port, verify that the USB cable runs directly from the peripheral to the USB port, with no intermediate devices in between.

How to Run the Dell™ Diagnostics Utility

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?journalid=8BC411B5B323C433E040AC0A63E9670A&docid=A9E3A15597A04AFBB02EE16785D39C5C

Removing and Installing Parts

http://support.dell.com/support/edocs/systems/dimE520/en/SM_EN/parts.htm#wp1184332

Try to make sure the I/O-Panel Components fitted firmly

Extended Test  Dell Diagnostics Main Menu

http://support.dell.com/support/edocs/systems/dimE520/en/SM_EN/adtshoot.htm#wp1059431

On the same page locate "System Messages " and the "Beep Codes " read what can be done and apply.

USB Controller :Set to On (default) so that USB devices will be detected and supported in the operating system.

http://support.dell.com/support/edocs/systems/dimE520/en/SM_EN/syssetup.htm#wp1055144

On the same Page above Under "Maintenance" see this option I mentioned in one of my earleir post:

Load Defaults :Allows you to reset all options in the setup menu to the factory default.

nass -- http://www.nasstec.co.uk

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  1. Anonymous
    2010-08-04T11:15:38+00:00

    <Netfelix> wrote in message news:*** Email address is removed for privacy ***...

    I'm having the same issue, however a reinstall of the OS isn't possible bacause we can use a PS2 keyboard as a workaround. I can get access to the system to reboot and do regular maintenance but, I'm only given a hour or so to do that. My concern is there might be something else wrong with the OS. The PC is part of an operation control system, and with a workaround, is not urgent enough to take down for a couple days to reinstall windows and the control software etc. I'm not sure when the problem started because we use a special serial keyboard 99% of the time.

    As in the original post, USB HID devices work in BIOS and other boot media, but, not in windows. If a PS2 keyboard is plugged in, and I log in, I get to a window to install the keyboard and mouse as HID devices, standard MS drivers, and they work for that windows session only. If I reboot or change USB ports I have to reinstall the driver.

    You would be better off starting your own new thread than hijacking an existing one.

    SC Tom

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  2. Anonymous
    2010-08-03T22:30:10+00:00

    I'm having the same issue, however a reinstall of the OS isn't possible bacause we can use a PS2 keyboard as a workaround.  I can get access to the system to reboot and do regular maintenance but, I'm only given a hour or so to do that.  My concern is there might be something else wrong with the OS.  The PC is part of an operation control system, and with a workaround, is not urgent enough to take down for a couple days to reinstall windows and the control software etc.    I'm not sure when the problem started because we use a special serial keyboard 99% of the time.

    As in the original post, USB HID devices work in BIOS and other boot media, but, not in windows.  If a PS2 keyboard is plugged in, and I log in, I get to a window to install the keyboard and mouse as HID devices, standard MS drivers, and they work for that windows session only.  If I reboot or change USB ports I have to reinstall the driver.

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  3. Anonymous
    2010-07-27T11:13:53+00:00

    <Eugene_K> wrote in message news:*** Email address is removed for privacy ***...

    Unfortunately PCI with PS2 was not recognised - error keyboard failure.

    So, I am going for 1 month old backup....

    It's sounding more and more like an internal hardware problem if it won't even recognize an add-on card. Let us know how the restore goes.

    SC Tom

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  4. Anonymous
    2010-07-27T10:54:03+00:00

    Unfortunately PCI with PS2 was not recognised - error keyboard failure.

    So, I am going for 1 month old backup....

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