trying to get replacement USB transceiver for my wireless keyboard

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

You were really fortunate.  I called to request a replacement usb and was told you must purchase whole set again.  Admitted that it was my fault and willing to pay for a replacement usb but no way.   With all the hype to save the environment and Microsoft have you pitch a perfectly good keyboard does not make any sense.  I agree should be a notice on the package when you buy letting you know.  Maybe have to start checking about and buying another brand.

I called Microsoft to talk to them about my natural keyboard and they put the phone down on me. I wasted my time it seems to try and talk to Microsoft. I have been a supporter for a long time, but after that, I am angry to be treated like that. I will no longer use Microsoft products.

Thanks,   I just picked up a Logitech mouse.

Hi

I need new usb transciever for my quite new keyboard and mouse becase it doesnt work any more.

Can you please support me in this case where i can find one?

(Microsoft 2.4GHz Transceiver v2.0)

You need Microsoft hardware support.