trying to get replacement USB transceiver for my wireless keyboard

Anonymous

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up. After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor. I was on hold for several minutes, but I was not going to give up. Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge. And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days.

The number that I called is 800-360-7561, option 2. Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue. They just read off of a script. I hope that this helps someone out there. Microsoft wants to keep their ccustomers and WILL do what it takes to keep them.

Have a great day.

0 comments

169 additional answers

Anonymous

2017-05-08T20:52:16+00:00

Notwithstanding your not being ashamed, it's not a very good idea to post personal information on a public forum.

Thanks
Was this answer helpful?

0 comments No comments
Anonymous

2017-05-08T20:42:54+00:00

Notwithstanding your not being ashamed, it's not a very good idea to post personal information on a public forum.
Was this answer helpful?

0 comments No comments
Anonymous

2017-05-08T20:04:29+00:00

Didn't happen , just trash it! Is what I was told by supervisor Jason.
Was this answer helpful?

0 comments No comments
Anonymous

2017-05-08T19:13:44+00:00

Hello, Microsoft....

I'm not very happy with you and your products at this time. I have a Microsoft Wireless Mouse & Keyboard 6000 v3.0, and also a Microsoft Wireless 3050 Mouse & Keyboard, that are now useless to me due to losing the transceiver to both of these products. It's my fault is what I was told, and that I should have been more careful! I have (4) grandchildren who love to use computers, and without having no way to replace the USB transceivers, it was said to me to just throw both in the trash! I spent a lot on both , (Wireless Microsoft 6000 v3.0 and Wireless 3050 Mouse and Keyboards).

After contacting and speaking with "a supervisor", to be told to "throw them both in the garbage, did not set well with me or the attitude in which it was said! At this time Microsoft , you have disappointed me tremendously!

I only wanted a little respect, and superior customer service, and I didn't get either. This makes me not wanting to continue purchasing any of your products, Apple Mac's,are looking good to me now , after over 20 years of using a PC, and all Microsoft products, because I have always said" Anything Microsoft is the best" !!!!

I only wished that I got better Customer Service....and some form of satisfaction.

Thanks for listening to a not happy with you customer.

I am not ashamed to give you my name :

John C, Jennings

7409 Vallejo Drive

Dallas , Texas 75227

Microsoft cell phone number is 469.559.3096, which I am not sorry to tell you, I will be buying a Samsung Android Cell Phone in the not to distant future.
Was this answer helpful?

0 comments No comments