trying to get replacement USB transceiver for my wireless keyboard

Anonymous
2009-12-21T19:55:17+00:00

I've lost the USB transceiver for my wireless keyboard/mouse set, trying to find out where I can get a replacement for it without having to get a whole new keyboard & mouse just for that one transceiver.

Microsoft Natural Wireless Ergonomic Keyboard 7000

Transceiver says "Microsoft 2.4GHz Transceiver v2.0"

thanks!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-07-11T22:36:34+00:00

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

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  1. Anonymous
    2016-07-23T16:30:05+00:00

    Could you told me what usb you bought? I would need one and the solution microsoft gave me when I called them was to purchase a new kit :/

    thank you!

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  2. Anonymous
    2016-07-22T03:21:23+00:00

    Thank you Ann for sharing your idea. i agree. Great!

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  3. Anonymous
    2016-07-22T02:55:08+00:00

    If microsoft directecd you to a sollution, then why wasn't that applicable  to all of us who inquired ? ;)

    Sorry, but your story is illogical, though good for you that its fixed.

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  4. Anonymous
    2016-07-22T01:03:58+00:00

    I see why someone would accept a new set-up if they lost their transmitter like the other posts recommended - but I didn't feel comfortable with that. I am the one who lost my transmitter.

    When I called Microsoft, they explained there is a 'unifying' usb transmitter (universal) that'll work fine with the device - I just bought one on Ebay for $8.89 with free shipping.

    It does seem if a universal usb can be made to work on any device, that Microsft should have one. A bit misguided to not make replacement parts for your own devices or lead people to believe they have to buy a new set up if they have done so. But when I called, Microsoft didn't seem to have a problem just directing me to a solution, so that works for me.

    Cheers!

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