trying to get replacement USB transceiver for my wireless keyboard

I talked with Microsoft today and, yes, the person who answered stated that there are NO replacements for the receiver, and I would have to buy a new set up.  After asking to talk to someone who had some technical knowledge and getting no where, I asked for a supervisor.  I was on hold for several minutes, but I was not going to give up.  Finally a supervisor answered and after explaining that I knew something about computers, he offered to send me a whole new unit, free of charge.  And to top that off, he said he would expidite the order and it would ship to me in 1 - 3 days. 

The number that I called is 800-360-7561, option 2.  Make sure that you ask to talk to a supervisor, as the people that answer haven't a clue.  They just read off of a script.  I hope that this helps someone out there.  Microsoft wants to keep their ccustomers and WILL do what it takes to keep them. 

Have a great day.

i have the same problem help me out please.

Same problem. Transceiver is not functional. Is it possible to replace. If not atleast I want to what is the best thing to do with the remaining parts.

Supple0001  are you an AI bot - "abuse their power as a customer" - Then i think you have fully missed the point of selling.

Frustrated customers always go elsewhere if they can; 

Also this thread is very relevant as if MS is to improve the next generation of this product then they can do it different next time and win back customers - Allow re-pairing!   Shame is MS has not indicated they listened for years now :(

Out sourced departments only care about the cost of support not the well being of the customers - having jobsworth support people give a very poor message to customers.

You would think to call them first to make sure before wasting a drive there.