logmein123 scam: received a call saying my antivirus was corrupted

Anonymous

original title: logmein123 scam?

I got a call from someone who knew my last name, knew I had vista and called my unlisted number. He (in a thick indian accent) said he would connect me with someone from Microsoft. He had me go to start, right click on computer and go into the viewer and see all the errors. He said my anti virus and other software was corrupted. Then he thought I would under the run command enter www.logmein123.com and then he would connect me with a microsoft tech. I told him no and asked him for his number and name.

His was Austin Stone employee badge 10003 phone number *****Edited***** and he said the techs name was David Alex. what is this? is my computer infected or corrupted?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

If you let them into your computer, that means that they could have done anything to it that they want. They could have installed software to let them capture your passwords, they could have stolen any information on it, or they could have left viruses or other unwanted guests behind when they left. Personally, if I were you I would notify your bank of this episode, then back up any files you need to keep, then wipe the computer completely clean and reinstall Windows from scratch, then reinstall your programs and restore the backed-up files.

"OnePiece" wrote in message news:*** Email address is removed for privacy ***...

If I had already let them connect to the computer what does that mean for me? please reply soon >_<

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Monkey57 3,535

support.me & logmein123.com is a very valid tool, the scam has nothing to do with the tools they use. Report malicious support people to logmein (that are using their tools):

https://secure.logmeinrescue.com/Customer/ReportAbuse.aspx

Do not let a cold caller into your computer. If you have a trusted support person, & you can see, touch, and trust them; you may find, they use that good tool (at $1300/seat/yr-unlimited connections)..

Before you have let the scammers into your computer,write down the code they give you to connect, then hang up and report it, immediately (use the phone number in the above link(hit support option(2)). That will help stop those scammers from using that tech tool.

Do not do anything, they tell you to do, give them any answer you want, plead ignorance- drive THEM through their script--get the code number and hangup...If you can get the code number, and report them they will be out $1300...

There are other remote tools scammers use, from other vendors. This suggestion only applies to the aforementioned 'logmein' tools. Other Mfg tools, that are respected vendors, may have abuse hotlines, also; but you may want to just hang up, if the caller is using them AND/OR get information on how to report them, from a trusted source, so you are prepared, the next time they call.

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Anonymous

On Tue, 14 Sep 2010 05:22:35 +0000, gemini67 wrote:

> I got a phone call right on 2pm today with the samer indian sounding woman telling she is calling from a Sydney based company...same story as all of the above and then Mike came on the phone and because I'm not familiar with all these scams, I did what they told me...I logged into logmein123.com and was shown all the errors etc....Mike who then confused his name with Michael!! agreed to call back tonight cause I said I needed to speak with my husband...Rex Hunter who was on real chat was asking if I wanted to pay now..$149.95? for 12 months and $269.95 for 24 months...I told him I dont have a credit card and preferred to be billed..he advised I could use my debit card...yeah sure pal!!!

> Hopefully they wont call back, or if they do, i'll give them a piece of my mind.....dirtbags!!! Luckily i got inquistive and checked this website!!

> So....does anyone know if they can hack into your computer at any time? Does anything explode?? Does the system crash?? Anything??

Since you did what they told you and let them into your computer, you

are now vulnerable to all sorts of problems. I highly recommend doing

both of the following *immediately*:

Change *all* your passwords
Reinstall Windows cleanly.

Ken Blake, Microsoft MVP

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Anonymous

Back up documents and files you need to keep, wipe the hard drive clean - that is, format it to remove everything on the computer - then reinstall Windows first, then all your programs, and finally restore your backed-up documents.

"gemini67" wrote in message news:*** Email address is removed for privacy ***...

Hi, They Called Back At 7:30PM And I Called Them A Bunch Of Wan**rs And I Hung Up On Them After I Gave Them A Piece Of My Mind !

Thanks For The Info, Just Wondering, When You Said ''Re-Install Clean'' Do You Mean Un-Install Everything And Re-Install ?

Please Get Back To Me ASAP.

Thanks

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Anonymous

Hi,

Please check this link for guidelines on how to protect yourself from Email and web scams.

Let us know how it goes.

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285 additional answers

Anonymous

2010-10-23T18:33:14+00:00

Oh wow! Thankfully i saw this!

I just recieved a call by them today telling me that the windows update i did on my vista gave some errors on my system and it came to their "attention" that they believe my system may be corrupted and they can help me etc, furthermore he said my waranty has expired, a waranty for activation on windows?...Please. A guy with an indian accent with a pretty heavy one, asked me to go on run command and type in cmd for the command prompt, and to type in ASSOC and locate my CSLID key on the bottom, he conveniently repeated the key one by one to me, i dont know how he knew it but he did lol. Afterwards he told me to type eventvwr on run command to access the event viewer and click on the windows logs - system, and told me to look for errors, as "these" errors have manipulated and corrupted my system...lol and i need to fix it.

So he took me that logmein123 website and gave me the six digit number and there we have it, remote session established. Some "Microsoft Certified Technician" (wow it was so anoying the way he says it!!!) called Mark requested for my name, phone number and email address (to verify if its really me...), so i gave it and then the "technician" went on run command and typed inetcpl.cpl and resetted the internet options. Afterwards he went on filehippo.com (lol) and downloaded CCleaner (which i already have...) and Advanced System Care (again...already have =.=). Registry cleaned with ccleaner and scanned on advanced system care (but did not clean it).

After that boring and slow moment, they finaly got my attention, when they asked me to go this particular website (cant remember it) and told me to fill up a form with my bank details so that i can get a new waranty for my windows activation (never heard of it to be honest lol) for £60. As soon as i heard that, i refused to go any further, BUT they are so pushy!! I mean wow! Regardless how many times i say no, they just wont stop! They litteraly push you to a corner untill you listen to them! Geez. They asked to speak with my mom but i told him she doesent speak English as she speaks Bengali, so they got a Bengali person to speak to her LOL....its like.....how far can you guys go? Immediately with fustration shouted at them with a BIG FAT NO and hanged the phone, yet they still wanted me to pay £60 for a waranty =)....Fantastic.

~Edit~ Forgot to add, i told them they are a scam and that i dont trust them, the guy started to panic (lol) and told me to go on google and type in Microsoft Partners directory and go on that, he then told me to type in Smart Solution on the search box and i stupidly asked if their name is "iTech Smart Solution Co., Ltd. " - which is located in Thailand in bangkok city. This was the first name that popped up on that search. Obviously he said yes. Also he gave the phone to his "manager" so that he can talk to me and sound more smart with me by talking technical, yay social engineerrringgggg =) But yeah he gave me this number (02081339482) saying it is the support number if i require "help".
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