logmein123 scam: received a call saying my antivirus was corrupted

Anonymous

original title: logmein123 scam?

I got a call from someone who knew my last name, knew I had vista and called my unlisted number. He (in a thick indian accent) said he would connect me with someone from Microsoft. He had me go to start, right click on computer and go into the viewer and see all the errors. He said my anti virus and other software was corrupted. Then he thought I would under the run command enter www.logmein123.com and then he would connect me with a microsoft tech. I told him no and asked him for his number and name.

His was Austin Stone employee badge 10003 phone number *****Edited***** and he said the techs name was David Alex. what is this? is my computer infected or corrupted?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

If you let them into your computer, that means that they could have done anything to it that they want. They could have installed software to let them capture your passwords, they could have stolen any information on it, or they could have left viruses or other unwanted guests behind when they left. Personally, if I were you I would notify your bank of this episode, then back up any files you need to keep, then wipe the computer completely clean and reinstall Windows from scratch, then reinstall your programs and restore the backed-up files.

"OnePiece" wrote in message news:*** Email address is removed for privacy ***...

If I had already let them connect to the computer what does that mean for me? please reply soon >_<

0 comments

Answer accepted by question author

Monkey57 3,535

support.me & logmein123.com is a very valid tool, the scam has nothing to do with the tools they use. Report malicious support people to logmein (that are using their tools):

https://secure.logmeinrescue.com/Customer/ReportAbuse.aspx

Do not let a cold caller into your computer. If you have a trusted support person, & you can see, touch, and trust them; you may find, they use that good tool (at $1300/seat/yr-unlimited connections)..

Before you have let the scammers into your computer,write down the code they give you to connect, then hang up and report it, immediately (use the phone number in the above link(hit support option(2)). That will help stop those scammers from using that tech tool.

Do not do anything, they tell you to do, give them any answer you want, plead ignorance- drive THEM through their script--get the code number and hangup...If you can get the code number, and report them they will be out $1300...

There are other remote tools scammers use, from other vendors. This suggestion only applies to the aforementioned 'logmein' tools. Other Mfg tools, that are respected vendors, may have abuse hotlines, also; but you may want to just hang up, if the caller is using them AND/OR get information on how to report them, from a trusted source, so you are prepared, the next time they call.

0 comments

Answer accepted by question author

Anonymous

On Tue, 14 Sep 2010 05:22:35 +0000, gemini67 wrote:

> I got a phone call right on 2pm today with the samer indian sounding woman telling she is calling from a Sydney based company...same story as all of the above and then Mike came on the phone and because I'm not familiar with all these scams, I did what they told me...I logged into logmein123.com and was shown all the errors etc....Mike who then confused his name with Michael!! agreed to call back tonight cause I said I needed to speak with my husband...Rex Hunter who was on real chat was asking if I wanted to pay now..$149.95? for 12 months and $269.95 for 24 months...I told him I dont have a credit card and preferred to be billed..he advised I could use my debit card...yeah sure pal!!!

> Hopefully they wont call back, or if they do, i'll give them a piece of my mind.....dirtbags!!! Luckily i got inquistive and checked this website!!

> So....does anyone know if they can hack into your computer at any time? Does anything explode?? Does the system crash?? Anything??

Since you did what they told you and let them into your computer, you

are now vulnerable to all sorts of problems. I highly recommend doing

both of the following *immediately*:

Change *all* your passwords
Reinstall Windows cleanly.

Ken Blake, Microsoft MVP

0 comments

Answer accepted by question author

Anonymous

Back up documents and files you need to keep, wipe the hard drive clean - that is, format it to remove everything on the computer - then reinstall Windows first, then all your programs, and finally restore your backed-up documents.

"gemini67" wrote in message news:*** Email address is removed for privacy ***...

Hi, They Called Back At 7:30PM And I Called Them A Bunch Of Wan**rs And I Hung Up On Them After I Gave Them A Piece Of My Mind !

Thanks For The Info, Just Wondering, When You Said ''Re-Install Clean'' Do You Mean Un-Install Everything And Re-Install ?

Please Get Back To Me ASAP.

Thanks

0 comments

Answer accepted by question author

Anonymous

Hi,

Please check this link for guidelines on how to protect yourself from Email and web scams.

Let us know how it goes.

0 comments

285 additional answers

Anonymous

2011-12-01T22:34:01+00:00

This thread reads like a sci fi novel. Microsoft since Billy brought DOS and sold the idea of personal computing to IBM has been for want of a better word been in "DEEP @#$%". System integrity is the problem. With each discovery or invention comes a test. The test proves to be an either or else case scenario. By either is implied a decision between does it work or does it not work. Yes the system works even if it has holes in it. So we the users of personal computers since Billy put the T on the table means that we the users are not much better off than a crash test dummy after a car crash. After all the system is I believe is little different from a ROADWAY in "THE WAY AHEAD" as a "PACKET SWITCHING NETWORK" since Tim B-L worked out how to get computers to talk to each other so CERN's CURR-NAL fire infernal could share the data from that experimental microscope the LHC. Thats how "WIRED" MAGAZINE put it back in the 90's so one hopes the articles were not mere hearsay. The fact is that the system can be hacked into and that holes in ports or whatever exist and work around exist. I guess that you cannot know everything until you pass through the fires of the rubbish tip, silicon is after all formed in a crucible, is a 99.9 recurring % refining process, 100% would be irrational to expect. The halting problem identified in a Turing Machine is merely work in progress otherwise there would be no need for personal computers to be constantly on the list for the latest "UPDATE" hence the @#$% after the visit to the abyss in the deep, one wonders whether the aliens have landed and as to whether we are all E.T's phoning home is another question. As for sucked in the story grows "Can anyone help YOU?" God save THE BILL AND MELINDA GATES FOUNDATION coz nothing can save the users of computer networks from infernal frustrations as caused by source code secrecy when open source software is quite clearly the way ahead since via that way, method, process only is it possible to have an active servo feedback loop that balances the positive and negative forces in that there abyss of Heisenberg uncertainties and Godelian incompleteness. For the sake of system integrity will Microsoft please explain why ieSpell check will not work, is switched off when I right click after highlighting this text? A simple cut and paste into gmail email and blow a raspberry at Microsoft, another bloody work around, shhhheess when will the rich ever learn that without the poor their would be no one to do their dirty work, no crash test dummies to test for patience. Censor that! GOOD you dare NOT! luv peat:)
Was this answer helpful?

0 comments No comments