Network connection shows that it is connected but whatever I try to go online I have Unidentified Network and No Internet Access showing

Anonymous
2009-12-15T16:42:21+00:00

Windows 7 - Unidentified Network No Internet Access

I have a new Packard Bell PC with Windows 7 preinstalled.  I have had the tower replaced once, as it was suspected that the issue was caused by a fault with the wireless card.

I initially connected to the internet - albeit slowly and briefly.  It shows that it is connected with my network but whatever I try I have Unidentified Network and No Internet Access showing

I can connect through a 3mobile dongle.  Just not via the wireless card.

I have looked at so many suggested fixes, and have tried as many as I am able, but I am so lost as to what to try next.

Any suggestions?

Many thanks

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2012-03-18T15:22:23+00:00

Hello again

We have some problems with this happening at work. We found out that the issue has something to do with IP version 6.

We found out that disableling the IPv6 protocol helped.

I welcome you to try it.

First off you need to start a command prompt with admin rights. This can be done by pressing the start button, choosing "All Programs" --> Accessories --> and rightclicking Commandprompt, choose "Run as administrator".

Im sitting on a Danish language box, and the translations are made from memory.

Once you got your command prompt type the following:

netsh <press enter>

interface ipv6 <enter>

isatap set state state=disabled <enter>

The prompt will respond with an "OK" if it was succesfull.

to exit type:

quit <enter>

If you need to reverse the change and return to standard settings, do the above but replace the word in the isatap command "disabled" with "enabled". Very very few networks run Ip version 6, so the change has pretty low impact, but the bug is really annoying.

Let me hear if it helps.

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Anonymous
2010-12-08T18:57:41+00:00

Try disabling the McAfee network agent service. Run > "msconfig" > Services. I disabled the mcafee network agent and the mcafee firewall core service. 

This solution fixed it for me!

3 month old Dell laptop, preinstalled with McAfee trial suddenly had this "Unidentified Network no internet access". Thanks to this forum for the solution.

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Anonymous
2009-12-16T05:21:51+00:00

Hi,  

Welcome to Microsoft Windows 7 Answers Forum!

To troubleshoot your issue you may try the below methods one by one.

Method 1: Update the network driver.

Steps to update network driver:

1.    Click on start button.

2.    In the search box type devmgmt.msc and then press enter.

3.    Select the network card device and right click on it

4.    Now select properties.

5.    In the properties window, under Driver tab, click on Update Driver button.

6.    After the installing the updates restart the computer.

For more information visit: http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Method 2: Try resetting the TCP/IP stack.

To reset the TCP/IP stack go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself: http://support.microsoft.com/kb/299357 .

If still the same problem persists then try the next method.

Method 3: Here you need to troubleshootusing the Network troubleshooter in Windows 7 and check for the issue to do that follow the below provided link.


http://windows.microsoft.com/en-US/windows7/Using-the-Network-troubleshooter-in-Windows-7

Hope this helped

Thanks and Regards:

Suresh Kumar- Microsoft Support.

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Anonymous
2009-12-28T03:24:10+00:00

hello,

i tried this , and it worked.

*removed*

hope that helped.

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  1. Anonymous
    2010-02-18T13:46:25+00:00

    Funny how some of these repair procedures require one to be on the internet to begin with.  Microsoft you need to get your act together.  Whoever said "there would never be a computer in every household" was not to be taken seriously.  I am a home user and not IT savvy nor PATIENT when my small bus is at risk. 

    I have outsourced all my geek work in the past but that's not feasible today.  I'm here and I'm not pleased with how 'un-user friendly' this has turned out to be.

    I have spent well over 6 hrs yesterday reading and doing ALL the practices/procedures mentioned in this forum to no avail.  TCP/IP requires internet access duh!  Found no strings to be removed in System, un-installed/system restored since adding new software,  there are no updates avail for my 2 network drivers (maybe internet is required???) and after reading many of these same folks in the same situation - this is very disappointing.  I'd never buy a car that doesn't go reverse -- helllo???? 

    In simple terms NO INTERNET....... our wireless Dell laptop XP and Vista machines do but my mothership Dell XPS 600 now w / Windows 7, does not.  No new hardware, same 2wire router, printer is networked off this mothership and we're all able to print (well not the vista machine - another area to vent later).   Wireless Network Connection w/ appropriate SSID is up and connected with No Internet Access on IPv4 and IPv6 fields which appear to be the only difference between my machines.  I set it to home network and it still states "Unidentified network" and it does change back to public network every reboot.

    Lastly, my un-geeky logic asks --- why are all the other machines that are networked off of this Dell XPS 600 able to reach internet??  And, i had not even changed their password for their homegroup network yet.

    Thanx for the vent -- now for some user-friendly 'can-do' answers.

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