Lavida,
Thank you for posting your question in the Answers Community.
I would like to ask you a couple of questions so we may better assist you.
1.
Does your computer freeze on a Black screen or a Blue Screen?
2.
What is the error that you are getting? (Please post exact error)
3.
Try to describe when it freezes as best as you can. For example: Right after the BIOS logo, after I see the Windows logo, but before the login page. (After this and before this)
4.
How long have you had this issue for?
5.
Have any new hardware/programs been installed recently or around the time this issue started happening?
6.
Is this computer custom built? If so what is the model of the motherboard and video card?
7.
If this is not a custom built computer please provide the model number of the computer.
Please let us know if you do not understand a question.
Thanks.
Carlos
Microsoft Answers Support Engineer
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