Cannot rip CD, cannot change album info

Anonymous

Since upgrading to Windows 7 this month, my Windows Media Player experience is considerably worse than it was under Vista.

I cannot rip CDs now - I get the error: "Windows Media Player cannot rip one or more tracks from the CD".

I cannot set a rip location - under the Rip Music tab in Option, the location is blank and when I click on the Change button, nothing happens. No error, no dialog, no message, nothing.

I cannot change album info - I choose the "Find album info" option, choose the album/track, click OK and nothing happens. No changes, nothing.

Please someone help...!

Thanks

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Answer accepted by question author

Anonymous

Hi Lycra.George,

Welcome to Microsoft Answers community.

Perform sfc scan in your computer.

System File Checker(sfc) scan will make Windows replace corrupt or missing system files on your computer.

Steps to perform sfc scan:

1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

2. Click Continue or supply Administrator credentials if prompted.

3. In the Command Prompt window type the following, and press Enter:

sfc /scannow

4. You should see the following on-screen messages:

Beginning the system scan. This process will take some time.

Beginning verification phase of system scan.

Verification % complete.

5. Once the scan has completed you will receive an onscreen message resembling one of the following:

… found no integrity violations

… found corruption but repaired it

… found corruption that it could not repair

For more information visit website http://support.microsoft.com/kb/936212

Clear the Windows Media Player database and check if the problem persists.

To do this, follow these steps:

1. Exit Windows Media Player.

2. Click Start, click Run, type %LOCALAPPDATA%\Microsoft\Media Player, and then click OK.

3. Select all the files in the folder, and then click Delete on the File menu.

Note You do not have to delete the folders that are in this folder.

4. Restart Windows Media Player.

If this does not resolve the problem, clear the Windows Media Player database cache files. To do this, follow these steps:

1. Exit Windows Media Player.

2. If you are running Windows Vista, click Start, click Run, type %LOCALAPPDATA%\Microsoft, and then click OK.

3. Select the Media Player folder, and then click Delete on the File menu.

4. Restart Windows Media Player.

For more information visit http://support.microsoft.com/kb/925718 (This article is for windows media player 11 but also works for windows media player 12)

If the above method didn’t work then, you can try reinstalling it by following the steps below.

1. Click on Start button and select Control Panel

2. Click on Programs and then select Programs and Features

3. Click Turn Windows features on or off on the left, go into the Media Features section and uncheck Windows Media Player, press OK to uninstall Windows Media Player.

4. You may need to reboot. Afterwards go back and re-check Windows Media Player to install it once more.

Hope this information is helpful.

Let me know if this worked.

Thanks and Regards:

Umesh P - Microsoft Support

Visit our Microsoft Answers Feedback Forum http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/ and let us know what you think.

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80 additional answers

Anonymous

2013-10-31T22:53:02+00:00

Sweet!
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Anonymous

2013-10-01T23:26:50+00:00

This work for me on October 1, 2013 with a windows 8 Dell PC. Thank you, Andy.
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Anonymous

2013-06-10T03:04:40+00:00

In my case, the libraries and registry suggestions didn't work, but Andy's original Nov 25 2009 posting helped me figure out a solution.

On a new system, my rip location was originally C:\Users<Username>\Music\CD's. I believe this was due to using the Windows Transfer program to move files from an old computer. I had since moved all my media files to drive D: (D:\Music\CD's) on the new system. After I recreated the C:\Users<Username>\Music\CD's path, I found I was able to see that path in the rip settings and then change to my new path.

I also found that the old rip location had a different user name (from my old computer), which was different from the username on my new computer. I originally used RegEdit to search for part of my rip location (I used "CD's") and found an old music path in some location unrelated to the Media Player, which is what clued me into trying to re-create the original path.

However, the odd thing is that after changing the path in Media Player, if I reopened the rip settings, it reverted back to the old C: location. If I ripped a CD, it ripped to the C: path too.

So, I included the original (re-created) C: path in the library, but then changed the default save location to the D: path. This allowed the D: path to stick in the rip settings. Once this was set and ripping correctly, I then removed the old C: locations from the library, then removed the empty recreated C:\Users<Username>\Music files that I had re-created. Caution: be sure to only delete files/folders that are in the old path, and don't accidentally delete folders from your new paths or user account.

This process works well if you can remember the old path that you used to have your music in, and can re-create that path. I tried creating both "My Music" and "Music" paths in the C: user folder, and it appears the Music path was the correct one. If your old path was on a mounted drive, you could try attaching a flash drive, using the Windows Disk Management tool (under Administrator Tools' Computer Management) to (at least temporarily) reassign the appropriate drive letter to the flash drive, and then create your path from there;
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Anonymous

2013-04-12T18:58:08+00:00

And do you experience the same issue on the fresh user profile?

Back in the affected user profile, please open the Start Menu, enter regedit in the Search field and press Enter. In the Registry Editor, navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders. What are the contents of the My Music entry there? It should be %USERPROFILE%\Music.
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