This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I talked to a netflix technical assistant tonight and he tried to help me with this problem, but was unsuccessful. The error code I receive from Netflix is N8156-6003. He walked me through many different procedures to fix the problem and nothing seems to be working. He even directed me to try tinyurl.com/netflixsl and after the individualizing it goes to opening and stays there. My laptop is on 8 months old and is not used very often, not sure what the issue is, Netflix seems to think it is a problem with microsoft, please help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello, Nea5577
After loading the page to watch a video, right click the applet, then click Silverlight.
On the Playback tab ensure that the “Enable download...” option is selected.
On the Application Storage tab, click Delete all to clear any cached files.
David
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
Hello,
If you are getting a different error than N8156-6003, please create a new thread for troubleshooting.
Assuming you use Internet Explorer, go to Start, type iexplore in the search box then right click on iexplore.exe and choose Run as Administrator. In Internet Explorer, go to Netflix and try to watch a video. If it plays successfully, close out of Internet Explorer completely (close all windows) then open IE again normally and (hopefully) you should be able to stream.
If you are using a different browser, the above steps can be applied to them as well, right click on the browsers shortcut then Run as Administrator and watch a video and if it works close out of the browser completely then open it normally and try again.
David
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
doesnt work. Thats the same thing netflix said to do. Does nothing.
The first few days I had netflix instant watch it worked fine. Never did anything different with the computer. Few days later started getting this message. Spent time on the phone with CS and they eventually said it was Microsoft silverlight that was to blame. Way to go! Still doesnt fix the problem. my username is an administrator. As most are on any computer. Who doesnt select a user name as administrator anyway? I have spent countless hours searching online. Nothing that actually fixes the problem. If it isnt fixed before the free month is up then I am done and will cancel it. If anyone finds some magic fix for this please help! thanks.
Ok so I fixed it!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for now. All I did was go into IE internet options. Under trusted sites I typed http://www.netflix.com
Found that on another forum and thought "thats too easy" and afterwards I loaded a netflix movie. Freaking stupid! I have been at this for days. And thats all it was? Im sure a new problem will arise. Good luck. Let me know if that works for you.
