Trying to watch netflix movies and getting an error code of 6003: silverlight does not seem to be working.

Anonymous
2010-09-22T01:34:51+00:00

I talked to a netflix technical assistant tonight and he tried to help me with this problem, but was unsuccessful.  The error code I receive from Netflix is N8156-6003.  He walked me through many different procedures to fix the problem and nothing seems to be working.  He even directed me to try tinyurl.com/netflixsl and after the individualizing it goes to opening and stays there.  My laptop is on 8 months old and is not used very often, not sure what the issue is, Netflix seems to think it is a problem with microsoft, please help.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2010-09-24T22:10:59+00:00

Hello, Nea5577

After loading the page to watch a video, right click the applet, then click Silverlight.

On the Playback tab ensure that the “Enable download...” option is selected.

On the Application Storage tab, click Delete all to clear any cached files.

David

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2012-12-17T06:05:12+00:00

    Refer the below web link:

    http://support.netflix.com/en/node/211#gsc.tab=0

    Thanks

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  2. Anonymous
    2012-12-16T19:55:04+00:00

    I fixed my problem by allowing microsoft.com to run javascript. 

    I'm using FireFox with the noscript addon.  At first I thought I was allowing all sites access but the only showed up after I got the to the DRM error page (N8156-6003).

    If you are using noscript whitelist microsoft.com

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  3. Anonymous
    2012-12-16T10:01:51+00:00

    Still get error.

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    3 people found this answer helpful.
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  4. Anonymous
    2012-10-18T14:43:35+00:00

    Also - I've noticed that every time I delete the file mspr , I repoen the browser and the file reappears!

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