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I talked to a netflix technical assistant tonight and he tried to help me with this problem, but was unsuccessful. The error code I receive from Netflix is N8156-6003. He walked me through many different procedures to fix the problem and nothing seems to be working. He even directed me to try tinyurl.com/netflixsl and after the individualizing it goes to opening and stays there. My laptop is on 8 months old and is not used very often, not sure what the issue is, Netflix seems to think it is a problem with microsoft, please help.
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Hello, Nea5577
After loading the page to watch a video, right click the applet, then click Silverlight.
On the Playback tab ensure that the “Enable download...” option is selected.
On the Application Storage tab, click Delete all to clear any cached files.
David
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
Hello,
If you are getting a different error than N8156-6003, please create a new thread for troubleshooting.
Assuming you use Internet Explorer, go to Start, type iexplore in the search box then right click on iexplore.exe and choose Run as Administrator. In Internet Explorer, go to Netflix and try to watch a video. If it plays successfully, close out of Internet Explorer completely (close all windows) then open IE again normally and (hopefully) you should be able to stream.
If you are using a different browser, the above steps can be applied to them as well, right click on the browsers shortcut then Run as Administrator and watch a video and if it works close out of the browser completely then open it normally and try again.
David
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
I am getting this same error. I tried the options suggested above, but it still is not working.
I am getting so frustrated with this. I have even uninstalled silverlight 4 and replaced it with silverlight 3 and it still does not work. What is going on?
Tried this and still not working. Keep getting the same message. Message says that their is a problem playing protected DRM content on your system. Then it tells me to close browser and reopen and try again. Still does not work. After that it says to call netflix tech assistance. Well I did that and they tried their solutions and were not able to help. Don't know what else to do, we have a desktop that is at least 5 years old and the movies are playing on it, why not the laptop.
