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I talked to a netflix technical assistant tonight and he tried to help me with this problem, but was unsuccessful. The error code I receive from Netflix is N8156-6003. He walked me through many different procedures to fix the problem and nothing seems to be working. He even directed me to try tinyurl.com/netflixsl and after the individualizing it goes to opening and stays there. My laptop is on 8 months old and is not used very often, not sure what the issue is, Netflix seems to think it is a problem with microsoft, please help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello, Nea5577
After loading the page to watch a video, right click the applet, then click Silverlight.
On the Playback tab ensure that the “Enable download...” option is selected.
On the Application Storage tab, click Delete all to clear any cached files.
David
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
Netflix Error Code N8156-6003
Netflix do not want to use Silverlight version 3, they will insist that you upgrade and that will be to Silverlight version 4. So the removal of the mspr.hds file in
C:\Application Support\Microsoft\PlayReady\ mspr.hds”, was the fix for me.
I did however rename the file just to be sure that it would work before deleting it.
It worked!!!
Thank you so much!
As for David from Microsoft Answers Support Engineer, you bro should find another day job. If you can't use your head, start using your feet. Shame on David from Microsoft Answers Support who wastes people's time.
The following applies to Vista, so I'd be grateful if anyone could confirm it works on Windows 7.
For me, deleting the MSPR.hds file just wasn't enough - I needed to go one step further. There is a hidden PlayReady Cache which appears to store historic DRM keys and data...
Launch the Windows Command Prompt as admin (go to Start, search for "cmd", right-click and Run as administrator) and enter the following:
*cd %ProgramData%\Microsoft\PlayReady*
del *.hds
rmdir /S Cache
You'll be presented with a Y/N prompt: hit Y and press return. Windows will delete the hidden Cache folder and all its content, which for me was enough to get Netflix up and running again.
N.B. Usual disclaimers apply, there's no guarantee this'll work for you or that it won't have an adverse effect on any other DRM protected content on your PC, so try at your own risk.
Could you assist me with this, then. I am not able to located the directory "c:\ProgramData" on my hard drive. Why can't I find it? Have you typed it correctly? Thanks.
