Trying to watch netflix movies and getting an error code of 6003: silverlight does not seem to be working.

Anonymous
2010-09-22T01:34:51+00:00

I talked to a netflix technical assistant tonight and he tried to help me with this problem, but was unsuccessful.  The error code I receive from Netflix is N8156-6003.  He walked me through many different procedures to fix the problem and nothing seems to be working.  He even directed me to try tinyurl.com/netflixsl and after the individualizing it goes to opening and stays there.  My laptop is on 8 months old and is not used very often, not sure what the issue is, Netflix seems to think it is a problem with microsoft, please help.

Windows for home | Previous Windows versions | Music, photos, and video

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Anonymous
2010-09-24T22:10:59+00:00

Hello, Nea5577

After loading the page to watch a video, right click the applet, then click Silverlight.

On the Playback tab ensure that the “Enable download...” option is selected.

On the Application Storage tab, click Delete all to clear any cached files.

David

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2012-01-05T18:42:33+00:00

    Thanks. I tried this and it worked. i hope everyone sees this tip.

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  2. Anonymous
    2012-01-02T15:26:43+00:00

    I have worked on this for weeks and tried all suggested remedies with no success. I tried finding the mspr.hds file on my XP Pro OS, but numerous searches gave no results. Finally, through Control Panel/Folder Options/View I clicked the "show hidden files and folders" radio button and went to

    "D:\Documents and Settings\All Users\Application Data\Microsoft\PlayReady" where "D" is the disk holding my current Windows OS.

    There I found the msrp.hds file and deleted it. Now, I am watching Netflix as before. This worked on two destops and my laptop, all running Windows XP.

    Note: The system recreated the mspr.hds file, but all is still working well....good luck!!

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  3. Anonymous
    2012-01-01T22:19:57+00:00

    Ok so I fixed it!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for now. All I did was go into IE internet options. Under trusted sites I typed http://www.netflix.com

    Found that on another forum and thought "thats too easy" and afterwards I loaded a netflix movie. Freaking stupid! I have been at this for days. And thats all it was? Im sure a new problem will arise. Good luck. Let me know if that works for you.

    Still no good. I put every version of netflix, https, http, *.netflix, movies.netflix.com, www.netflix.com into the trusted site box.  Same message.  Uninstalled and reinstalled.  Same message.  Firefox.  Same message. iexplore as administrator. Same message. Deleted cached files. Enabled download. Run As Admin. Nothing works.

    WHAT IS IT?!?!?!? Years of netflix working just fine, and now AARGHH!

    How To fix

    Find and delete the file mspr.hds

    Enjoy your movie

    Windows C:\ProgramData\Microsoft\PlayReady\mspr.hds

    Linux + Virtualbox [XP+Firefox] C:\Documents and Settings\All Users\Application Data\Microsoft\PlayReady\mspr.hds

    Mac /Library/Application Support/Microsoft/PlayReady/mspr.hds

    Note: If you get an error message, make sure Netflix is closed in your browser.

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  4. Anonymous
    2011-12-13T18:29:11+00:00

    Thank You so much! My gf salutes you and is grateful for your skills to help watch her favorite show. :)

    BTW, it worked also on Win7 64-bit, Silverlight 5.0.61118.0

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