dvd driver, corrupt in the registry

Anonymous

When I put a disc in the dvd drive it does nothing. When I go into My Computer it cannot see the drive.

When I look at the dvd drive in Device Manager it tells me,

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available."

When I do that it directs me to a page where I can spend $80 for Nero 9.

When I look up Code 19 at Microsoft it tells me that the registry information is corrupt and I will have to edit the registry, but where in the registry to edit or what to change it to it does not tell me.

If I try to update the driver it tells me the driver is up to date and won't change it.

Am I right in thinking that if I simply uninstall the dvd drive and reboot Vista will automatically reinstall it and download the driver from the internet?

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Anonymous

I thought that I had posted the solution. The upper and lower filters need to be refreshed. Here is a solution that I found on Adobe forums. http://kb2.adobe.com/cps/402/kb402306.html

Refresh the CD and DVD drivers list in the Windows registry.

Disclaimer: The registry contains system-related information that is critical to your computer and applications. Before modifying the registry, be sure to make a backup copy of it. Adobe doesn't provide support for problems that arise from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry. For information on the Windows Registry Editor, see the Windows documentation or contact Microsoft Technical Support.

To refresh the CD and DVD drivers list in the Windows registry:

Important: After you refresh the driver list in the Windows registry, you may need to reinstall any other CD or DVD burning applications on your computer. If you restart Windows after this procedure and other CD or DVD burning applications do not recognize the CD or DVD drive, then reinstall those applications.

Uninstall your Adobe application.
Open Registry Editor:
- On Windows 2000 and XP: Choose Start > Run. Type regedit in the Open text box and click OK.
- On Windows Vista: Choose Start. Type regedit in the Search text box, and press Enter.
In the left pane of Registry Editor, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class and select the {4D36E965-E325-11CE-BFC1-08002BE10318} key, which appears as a folder.
Select File > Export (Windows XP and Vista) or Registry > Export Registry File (Windows 2000).
In the Export Registry File dialog box, select Selected Branch under Export Range, name the file (for example, CDDVDkey.reg), and click Save to save the file to the Desktop.
In the right panel of the Registry Editor, select the LowerFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
Select the UpperFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
Close Registry Editor.
Open Device Manager:
- On Windows 2000 and XP: Choose Start > Control Panel. Double-click the System icon, click on the Hardware Tab, then click on Device Manager.
- On Windows Vista: Choose Start > Control Panel, double-click System, then click Device Manager in the Tasks pane.
Click on the plus symbol next to DVD/CD-ROM Drives.
For each DVD-ROM or CD-ROM drive listed, select the icon then choose Action > Uninstall.
Restart Windows.
Windows will automatically detect and reinstall your DVD-ROM or CD-ROM drives. You can verify that the drives are installed by viewing them in Device Manager (see step 9). If the drives are not present, open Device Manger and choose Actions > Scan For Hardware Changes.
Reinstall your Adobe application.
Restart Windows.

Important: If this solution doesn't resolve the problem with the application you reinstalled, then you should restore the CD and DVD drivers list in the Windows registry.

To restore the exported CD and DVD drivers list:

Double-click the registry key you exported.
Close the Registry Editor.
Restart Windows.

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Anonymous

That answer didn't work, it just came back saying the same thing.

So I tried System Restore again, using the same restore point I had the first time, and it worked.

No idea why.

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Anonymous

2012-10-07T15:47:28+00:00

I did not have the 'LowerFilters' line but with some tinkering got my drive to work by following these steps and deleting the 'UpperFilters' line and the '(default)' line (the one with dvd/cd rom drives in the 'data' column) and of course uninstalling the device and re-starting.

I am Running Windows 7 64bit.

hope this helps!
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Anonymous

2012-05-26T17:32:18+00:00

Hi Ms. Kim,

Here is an updated troubleshooter which "might" help if there are software related issues.

Stage 1 : Please do all the below even if you have done some before as it is often the total

process which solves the issue.

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab -

click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -

REBOOT this will refresh the default driver stack. Even if drive is not shown continuebelow.

Then work your way through these - remember the drive could be bad, could have a loose

cable or slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

http://support.microsoft.com/kb/314060 - a Mr Fixit

Manually try this fix if the 314060 Fixit did not work

http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -

a Mr Fixit

http://support.microsoft.com/kb/982116

The CD drive or the DVD drive does not work as expected on a computer that you upgraded

to Windows Vista

http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc

http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit

http://support.microsoft.com/gp/cd\_dvd\_drive\_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows

Vista setup after booting from the DVD (AHCI)

http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device

http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit

http://support.microsoft.com/gp/hardware\_device\_problems

Another possibility is that the cables are loose. Remove ALL power, then check cables in both

ends. Remove and replace, do not just snug. For laptops you can often clean the power and

data contacts with a pencil eraser.

Some DVD drives do not use the Windows default drivers so check with the System maker and

device maker to see if there is firmware or drivers for your drive if needed.

===============================

Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD

burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others

do so properly.

Did you complete the troubleshooter for the drive that still does not work? There are some

registry entries that the troubleshooter does not fix and those "might" be the cause.

Check with your System Maker and Device maker for both possible firmware updates and

the correct Registry entries for your drive.

These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course

as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as

the settings.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

You probably can find more info here and maybe even the exact registry settings for your CD/DVD

drive from someone with the same model.

Forums - a lot of real expert help

http://club.myce.com/

CD/DVD units

http://www.myce.com/storage/

Use DevManView to locate CD/DVD in registry (be careful and make a Restore Point before

changing anything) - find the device in DevManView and then Right Click on it Open in RegEdit.

DevManView - Free - an alternative to the standard Device Manager of Windows, which displays all

devices and their properties in flat table, instead of tree viewer

http://www.nirsoft.net/utils/device\_manager\_view.html

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
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