Windows 7 - Windows Media Player 12 Crashes Virtually Everytime

I too am having similar issues as everyone above. Every time I launch WMP 12 it immediately crashes. It simply says "Windows Media Player has stopped working."

Here are the problem details that are associated with this error:

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    wmplayer.exe

  Application Version:    12.0.7600.16415

  Application Timestamp:    4a98ae4b

  Fault Module Name:    Indiv01.key

  Fault Module Version:    11.0.6000.7000

  Fault Module Timestamp:    46ded559

  Exception Code:    c0000005

  Exception Offset:    000ac3fb

  OS Version:    6.1.7600.2.0.0.768.3

  Locale ID:    1033

  Additional Information 1:    0a9e

  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:    0a9e

  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Any assistance would be appreciated! Thanks!

I'm having similar issues except that when I try to load the media player I get the message windows media player is not installed properly and must be reinstalled, do you want to go to the microsoft website. If I do so then the message appears there is no download for this os (win 7 64 bit home premium).

I've unchecked the media features and rechecked and scannow finds no errors.

There should be some method for media center repairs within the os.

hops9807

Hi Fouzan A,

Thanks for your ideas. Unfortunately, neither worked!

I was unable to disable hardware acceleration on my NVIDIA 8800GT graphics card.

Running the sfc /scannow gave no errors.

Windows Media Player Troubleshooting didn't work either.

The only way I can rectify the problem is by disabling Windows Media Player, restarting Windows, re-enabling WMP then restarting once again. Clearly this is unacceptable as a remedy.

You asked if a particular file causes the problem. It seems to most commonly occur when trying to open MPEG files that I have generated from a Sony Digital Camcorder. When this happens I get the error message: C:\User\Public\Videos\Filename.wmv   Server execution failed .

However, recently WMP has been crashing when I try to open it manually i.e. not opening a file.

Any further assistance would be greatly appreciated as one of the main reasons I upgraded to Windows 7 was for its ability to manage media files and libraries so efficiently. Unfortunately, so far I have been very disappointed.

Kind regards,

Jonesyboi

Hi  Jonesyboi,

Welcome to Microsoft Answers!

Does the Windows Media Player crashes only when tried to play a particular file or other files too?

I would suggest you to make Windows Media Player as a default player.

You can also change hardware acceleration and check.

Try reducing (or turning off) video hardware acceleration by doing the following

1.      Open Screen Resolution by clicking the Start button, clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.

2.      Click Advanced Settings, click the Troubleshoot tab, and then click Change settings.

Note that some video card drivers do not permit you to change settings.

3.      Move the Hardware acceleration slider toward None to reduce or turn off video hardware acceleration.

For further information, visit the below mentioned link:

http://windows.microsoft.com/en-US/windows7/Play-an-audio-or-video-file-frequently-asked-questions

If you’re having trouble using Windows Media Player, you can try using the Windows Media Player Settings troubleshooter to automatically find and fix some common problems.

Open the Windows Media Player Settings troubleshooter by clicking the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Click View all, and then click Windows Media Player Settings.

For further information, visit the below mentioned link:

http://windows.microsoft.com/en-us/windows7/Getting-started-with-Windows-Media-Player

 If this does not help, you can try doing System File Checker.

        1.      Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command

Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the

                 password, or click Allow.

        2.      Type the following command, and then press ENTER:

sfc /scannow

           The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

  For further information, visit the below mentioned link:

http://support.microsoft.com/kb/929833

 Hope this information helped!

 Thanks and regards

 Fouzan – Microsoft support

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