Hi,Almost everytime I open Windows Media Player 12 it crashes. Usually the Window opens but is greyed out and the cursor indicates that it is busy.I have tried both of the following Methods to resolve the issue. Method 1. Click on Start and in the search bar type cmd.exe Right click on cmd.exe and click on Run as Administrator In the command prompt type the following command net localgroup "Administrators" "NT Authority\Local Service" /add 4. Press enter and restart the computer Method 2.Uninstalling and Reinstalling the Windows Media Player: **Step 1.Uninstalling the Windows Media Player:**1. Go to Start and in the search type "Turn Windows features On or Off". Click on "Turn Windows features On or Off". Browse to the Media Features and uncheck the mark in front of Windows Media Player. Restart the computer Step 2. **Reinstalling the Windows Media Player:**1. Go to Start and in the search type "Turn Windows features On or Off". Click on "Turn Windows features On or Off". Browse to the Media Features and place a check mark in front of Windows Media Player. Restart the Computer. Method 2 fixes the problem. However, it has gotten to the point that WMP 12 is unusable as it crashes almost everytime and I'm not prepared to have to restart my PC twice in order to view a video or listen to some music.Come on Microsoft - please get your this sorted and give us a proper, permanent fix to this inherant Windows 7/WMP 12 problem.Regards,Jonesyboi

Almost exactly a year so here goes. "windows media player network sharing service has stopped working" On my systen this began following a MoBo failure and tracing error codes told me the problem is the result of a major hardware change (duh) and I could correct the error by putting the old hardware back (apparently dead MoBos don't cause errors :) ) I know I can do an end run by doing a full load of my OS but it's just not worth it. My big issue is other apps like Media Monkey and WinAmp also give the same error because they seem to coat-tail on something in WMP to work. WMP works fine if I turn network services off but downloading music for my kids MP3 devices is the main reason I use it. IF you have a fix I'm all ears but please don't suggest try this, try that, what's your OS, MoBo, video card, birthday, social security number, favotrite color etc. I have tried all that and know it's a DRM issue because some wanker thinks I'm trying to move legal downloads to someone else's machine (the hardware change). All I want is some solution to force WMP to realize it never left home and should just get to work. On that basis any help much appreciated, I am perfectly happy putting the boots to my registry or hidden files to make it work. Thanks.. Reinstalling the OS will * not * fix this issue. Your hardware is used to create a unique key for encrypting the licenses. When you change the hardware, the key changes, and you cannot decrypt. Without the old hardware, there is no way to find out what the old key was. So, you will need to re-fetch your licenses. To do that, the first step is to clear the DRM cache. Full instructions are at: http://evansblog.thebarrs.info/2010/09/windows-media-player-crashes.html Evan http://evansblog.thebarrs.info/ www.ProjectInVision.com

Almost exactly a year so here goes. "windows media player network sharing service has stopped working" On my systen this began following a MoBo failure and tracing error codes told me the problem is the result of a major hardware change (duh) and I could correct the error by putting the old hardware back (apparently dead MoBos don't cause errors :) ) I know I can do an end run by doing a full load of my OS but it's just not worth it. My big issue is other apps like Media Monkey and WinAmp also give the same error because they seem to coat-tail on something in WMP to work. WMP works fine if I turn network services off but downloading music for my kids MP3 devices is the main reason I use it. IF you have a fix I'm all ears but please don't suggest try this, try that, what's your OS, MoBo, video card, birthday, social security number, favotrite color etc. I have tried all that and know it's a DRM issue because some wanker thinks I'm trying to move legal downloads to someone else's machine (the hardware change). All I want is some solution to force WMP to realize it never left home and should just get to work. On that basis any help much appreciated, I am perfectly happy putting the boots to my registry or hidden files to make it work. Thanks..

EvanBarr's solution almost worked for me. I replaced the Indiv01.key and added Indiv01_64.key from a different Win7 computer that had a working WMP. Deleting the Indiv01.key didn't resolve the issue, it just replaced the deleted file with another of the same version of the key, timestamp of 12/26/2008. The keys that worked had a timestamp of 9/22/2009

I was having this issue with Vista. Upgrading to Win7 did not help. Looking at the Windows Application Log, I see the following: Faulting application name: wmpnetwk.exe, version: 12.0.7600.16385, time stamp: 0x4a5bd03d Faulting module name: Indiv01_64.key, version: 11.0.6000.6324, time stamp: 0x47e5eaf4 ... Seeing "Indiv01_64.key" led me to a suggestion from several others about clearing the DRM cache. That fixed this for me. The DRM cache is located at (Win7): C:\ProgramData\Microsoft\Windows\DRM\Cache I simply moved all the files in the above directory to a backup directory and all is well. More information about this issue and the fix is at http://evansblog.thebarrs.info/2010/09/windows-media-player-crashes.html?m=1

Windows 7 - Windows Media Player 12 Crashes Virtually Everytime

Anonymous

Hi,Almost everytime I open Windows Media Player 12 it crashes. Usually the Window opens but is greyed out and the cursor indicates that it is busy.I have tried both of the following Methods to resolve the issue. Method 1.

Click on Start and in the search bar type cmd.exe
Right click on cmd.exe and click on Run as Administrator
In the command prompt type the following command

net localgroup "Administrators" "NT Authority\Local Service" /add 4. Press enter and restart the computer

Method 2.Uninstalling and Reinstalling the Windows Media Player:

**Step 1.Uninstalling the Windows Media Player:**1. Go to Start and in the search type "Turn Windows features On or Off".

Click on "Turn Windows features On or Off".
Browse to the Media Features and uncheck the mark in front of Windows Media Player.
Restart the computer

Step 2.

**Reinstalling the Windows Media Player:**1. Go to Start and in the search type "Turn Windows features On or Off".

Click on "Turn Windows features On or Off".
Browse to the Media Features and place a check mark in front of Windows Media Player.
Restart the Computer.

Method 2 fixes the problem. However, it has gotten to the point that WMP 12 is unusable as it crashes almost everytime and I'm not prepared to have to restart my PC twice in order to view a video or listen to some music.Come on Microsoft - please get your this sorted and give us a proper, permanent fix to this inherant Windows 7/WMP 12 problem.Regards,Jonesyboi

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

I had this problem for months it was really pissing me off. But I sorted it.

The problem was corrupted files in pictures, not wmp or the music that I assumed would be the issue.

Cure................ go to pictures and video. I had some files that had no image. These were the corrupted files that were causing the problem. I had 8 photos & 2 videos that I downloaded from my iPhone 5. I Just don't understand how or why it happened. Not a clue.

Even deleting them was hard, as I went to delete them WMP would shutdown.

So I googled and download ' File Assassin' job done all working fine now.

I was cursing Microsoft WMP, but in fact, Apple was the cause of the problem.

Good luck, WMP is so much better than ITunes.

If it works let me know. I Just would like to know if it helps someone.

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56 additional answers

Anonymous

2010-11-12T00:29:12+00:00

Almost exactly a year so here goes. "windows media player network sharing service has stopped working" On my systen this began following a MoBo failure and tracing error codes told me the problem is the result of a major hardware change (duh) and I could correct the error by putting the old hardware back (apparently dead MoBos don't cause errors :) ) I know I can do an end run by doing a full load of my OS but it's just not worth it. My big issue is other apps like Media Monkey and WinAmp also give the same error because they seem to coat-tail on something in WMP to work. WMP works fine if I turn network services off but downloading music for my kids MP3 devices is the main reason I use it. IF you have a fix I'm all ears but please don't suggest try this, try that, what's your OS, MoBo, video card, birthday, social security number, favotrite color etc. I have tried all that and know it's a DRM issue because some wanker thinks I'm trying to move legal downloads to someone else's machine (the hardware change). All I want is some solution to force WMP to realize it never left home and should just get to work. On that basis any help much appreciated, I am perfectly happy putting the boots to my registry or hidden files to make it work. Thanks..

Reinstalling the OS will *not* fix this issue. Your hardware is used to create a unique key for encrypting the licenses. When you change the hardware, the key changes, and you cannot decrypt. Without the old hardware, there is no way to find out what the old key was. So, you will need to re-fetch your licenses. To do that, the first step is to clear the DRM cache. Full instructions are at:http://evansblog.thebarrs.info/2010/09/windows-media-player-crashes.html

Evan

http://evansblog.thebarrs.info/

www.ProjectInVision.com
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Anonymous

2010-11-11T02:18:27+00:00

Almost exactly a year so here goes. "windows media player network sharing service has stopped working" On my systen this began following a MoBo failure and tracing error codes told me the problem is the result of a major hardware change (duh) and I could correct the error by putting the old hardware back (apparently dead MoBos don't cause errors :) ) I know I can do an end run by doing a full load of my OS but it's just not worth it. My big issue is other apps like Media Monkey and WinAmp also give the same error because they seem to coat-tail on something in WMP to work. WMP works fine if I turn network services off but downloading music for my kids MP3 devices is the main reason I use it. IF you have a fix I'm all ears but please don't suggest try this, try that, what's your OS, MoBo, video card, birthday, social security number, favotrite color etc. I have tried all that and know it's a DRM issue because some wanker thinks I'm trying to move legal downloads to someone else's machine (the hardware change). All I want is some solution to force WMP to realize it never left home and should just get to work. On that basis any help much appreciated, I am perfectly happy putting the boots to my registry or hidden files to make it work. Thanks..
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Anonymous

2010-09-21T05:03:05+00:00

EvanBarr's solution almost worked for me.

I replaced the Indiv01.key and added Indiv01_64.key from a different Win7 computer that had a working WMP. Deleting the Indiv01.key didn't resolve the issue, it just replaced the deleted file with another of the same version of the key, timestamp of 12/26/2008.

The keys that worked had a timestamp of 9/22/2009
Was this answer helpful?

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Anonymous

2010-09-05T19:09:06+00:00

I was having this issue with Vista. Upgrading to Win7 did not help. Looking at the Windows Application Log, I see the following:

Faulting application name: wmpnetwk.exe, version: 12.0.7600.16385, time stamp: 0x4a5bd03d

Faulting module name: Indiv01_64.key, version: 11.0.6000.6324, time stamp: 0x47e5eaf4

...

Seeing "Indiv01_64.key" led me to a suggestion from several others about clearing the DRM cache. That fixed this for me.

The DRM cache is located at (Win7):

C:\ProgramData\Microsoft\Windows\DRM\Cache

I simply moved all the files in the above directory to a backup directory and all is well.

More information about this issue and the fix is at

http://evansblog.thebarrs.info/2010/09/windows-media-player-crashes.html?m=1
Was this answer helpful?

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